CS 101
Customers are likely to _________ when services do not meet their expectations
What is complain or leave a bad review
He usually finishes his instructions with this encouraging quip, "Get after it!"
Who is Pete Holman, a.k.a. the Golf Ninja
Our Customer Success team uses this customer relationship management (CRM) program
What is Zendesk
Customers sometimes ask about this book that Dr. Jeremy James co-authored with Chris Crowley
What is The Younger Next Year Back Book
He is GolfForever's first Ambassador
Who is Justin Leonard
What should an employee do when dealing with difficult customers?
What is remain calm and courteous
Together, they coined the mantra, "Change comes with commitment"
Who are Jeremy James and Bill Fabrocini
When there is a hold placed on an order, CS goes here to fix/update it.
What is ShipHero
In order to have customers be able to help themselves, they can look at these for self help
What are FAQs
What is your warmup
This CS response is typical when replying to a question you don't know the answer to
What is I'm unfamiliar with that topic but I will find out and get back to you (or something similar)
She is known to be one of our most "hard core" trainers, and for her basketball and volleyball skills
Who is Kate Lokken
50% of CS response time to a new ticket is within this time frame.
What is 0-1 hour
A member who wants to find workouts instructed by Jeremy using only the Swing Trainer would use this feature to find those
What is the Filter
The first GolfForever Swing Trainer was sold in this month and year
DAILY DOUBLE points if you know who bought it
What is November of 2021
Who is Howard Jenkins
This allows us to listen, to pause, to understand and to ultimately resolve the issue
What is empathy
She has been named by Golf Digest as one of the 50 best golf fitness trainers in America
Who is Andrea Doddato
Currently, customers can reach CS via phone, web form and email and we will soon be implementing this feature as well.
What is chat
These items are included as options in our equipment list in GolfForever
What are tubing (not optional), dumbbells, foam roller, Swiss ball and Swing Trainer
This was the first product that GolfForever manufactured and sold
What is the Ultimate Tubing Bundle
This gives us the ability to explain to customers the details of our program and product
What is product knowledge
She is a yoga instructor and hosts three videos in GolfForever
Who is River Morgan
CS uses Revenue Cat when we need to find out subscription information for what type of sign ups?
What are app sign ups (Apple and Android)
Potential members might use these as a way of deciding if they want to join our program
What are testimonials
These are all of the components that make up the GolfForever Training System
What are two resistance tubing, two handles, two carabiners, one bar, one door anchor, two detachable balls and one carry bag (carry bag is optional)