Job Types
Customer is calling to schedule their 3 system maintenance. Oldest system is 9 years old.
What is HVAC Maintenance Multi 7/9?
Customer has more than 1 system on the account.
What is Multi Systems?
The control device that regulates the temperature
What is a thermostat?
Most senior TD plumber.
Who is Quan?
Customer calls in 35 days after his PMAC was installed on his 3 year old system. His complaint is the thermostat is blank and the system will not turn on. He is a club member.
What is HVAC CLUB DIAG < 6
Customer prefers to be the last call of the day.
What is Late (EOD)?
The indoor counterpart to a heat pump, typically.
What is an air handler?
A customer's Lifetime Revenue
Where is the customer page?
Customer calls in to advise their attic trim has fallen off after their install last week.
What is RECALL ALERT - HVAC INSTALL?
Gets added when a maintenance/labor plan is purchased with the install.
System Shield
This type of system includes a furnace and heat pump.
What is Dual Fuel?
The lender that allows payments to be added to a utility bill.
Who is Enbridge/Dominion.
Customer states their water smells bad and thinks it may have to do with the filtration system.
What is WATER FILTRATION INSPECTION/DIAG?
Customer gives a poor review due to being rescheduled with a short notice.
DO NOT MOVE - WITHOUT 24HR NOTICE
or
DO NOT MOVE
The temporary recommendation offered when there is a lot of dust and debris, typically.
What is a pull and clean?
The cost of a yearly Direct Protect 360 Multi-system membership.
$399 + tax