Implementation
This internal meeting occurs after a new contract is approved by finance to review the order packet with the Sales team.
What is an Internal Kick-Off (IKO)?
Weekly check-in with the customer
What is a status meeting?
GI
What is golden image?
This CSE just settled into a new home
Who is Samantha Matters?
V2Mom goals are posted in this tool quarterly
What is Paylocity?
This is the first meeting held with the customer and the Customer Success team to review project timing and responsibilities.
What is an External Kick-Off (EKO)?
This is used to help Support troubleshoot issues for a client's environment. An overview of a client environment.
What is a Runbook?
PCVDC
What is Private Cloud Virtual Data Center?
Audrey's owner
Who is Zac Kerns?
Dizzion's Customer Portal
What is Cosmos Control Center (C3)?
Infrastructure that desktops live in. Each customer has its own infrastructure that contains: firewalls, security servers, connection servers, active directory servers, load balancers
What is a PCVDC?
This meeting is held with customers after production to partner and learn about their goals and future strategies
What is a Business Review?
CDD
What is Cloud Delivered Desktop?
This team member gives working from anywhere a whole new meaning, working from over 4 different states in 2022 alone
Who is Lauren Bell?
CSM record customer temp (R/Y/G) in this tool
What is Salesforce?
Group of desktops with same Golden Image.
What is a Floating Desktop Pool?
Created for a customer to optimize their environment and address issues
What is a Stay-Well Plan?
CRAF
What is Change Request Authorization Form?
This team members daughter has a batting average of 650
Who is Joe Gonzalez?
An environment monitoring service Dizzion provides to all customers.
What is Insights/eG?
Desktop type that gets deleted/refreshed after log-off and goes back to original state. Can be with our without persistency/profile management.
What is an Instant Clone Desktop?
The resetting a VM to a new OS base image and a new snapshot, keeping the persistent disk/user data etc. intact
What is a Recompose?
A regulation on data protection and privacy in the European Union and the European Economic Area.
What is General Data Protection Regulation (GDPR)?
This team member is a Apiarist
Who is Karen Johnson?
Application used to create customer project plans & dashboards
What is Smartsheet?