CS by the Numbers
Who's Who
What's What?
Potpourri
100
Number of employees in the Customer Success organization, spanning customer support, education, PS, CSMs, onboarding, and renewals.
What is 1800+?
100
Every single Genesys customer has one assigned. They are responsible for driving onboarding, adoption, and expansion.
Who are CSMs?
100
A customer's roadmap to success. Documents customers' initiatives and tracks toward customer outcomes.
What is a Customer Success Plan?
100
The Declaration of Independence & the Constitution were both signed in this Philadelphia hall
Independence Hall
200
Industry Leading, 120%
What is the retention rate for Genesys Cloud?
200
This team has a best in class Experience Index score of 87 for Configuration.
Who is Professional Services?
200
AI Services Bundle, BCP, WEM Essentials Bundle, and 100s more.
What are CS offers?
200
It is the title of Stephen King's novel about the creepy clown Pennywise
It
300
These customers ramp an average of 56 days faster and adopt 30% more WEM features.
Who are Customers educated via Beyond.
300
This team generated $162M in GACV Pipeline in FY24.
Who are the CSMs?
300
This digital hub serves up personalized Genesys content for customers, including release updates, usage info, relevant training, and onboarding.
What is the Genesys Knowledge Network (GKN)?
300
1990
The year Genesys was founded.
400
61 days
~80% of customers achieve a go live date of 61 days
400
This team drives higher gross (13%) & net (11%) retention + 20% faster time to case resolution
Who is the Technical Account Management Team?
400
#1 App in the App Foundry
A3S
400
What is the theme for Xperience24?
Your Future Accelerated.
Get future ready - now.