Acronyms
NEM stands for ____
What is Net Energy Metering
If a project has just passed final inspection what stage is it in?
What is PTO Stage?
How many levels of Customer Support Specialist do we have?
What is 4?
A customer just purchased a home with FF solar installed and they are asking about a service call to see if it is working. What process must happen first?
We must transfer the warranty from the original customer to the new homeowner. We must request the Final HUD/ Bill of sale of the home.
How many day a year does Customer Support work?
365(6)
LEAP YEAR!
_____ is the Acronym for Photovoltaic
What is PV
____ is the stage that Site audit happens at
Customer Support Specialist I's has 3 main responsibilities. What are they?
Incoming Calls, Welcome/Weekly Calls, Emails/CS Podio Tags
A customer is sending in an SPCR form, what is the process of passing it to the correct team?
1. Download the filled out form
2. Add the form to the SPCR Folder in google drive
3. Add the customer to the SPCR spreadsheet
Customer Support falls under what banner?
1. HQ
2. Operations
3. Marketing
4. Account Management
5. Branch
3. Marketing
VP of Marketing Jules, Dir of Customer Relations - Jeff, Sr. Customer Support Program Manager - Teresa
System Performance Claim Request
___ is the stage right after we install
Inspection review / Inspection
What team is responsible for SPCR processing?
Customer Support Level 3
Per the FF contract how long do we have to process a SPCR Claim?
30 days once the customer has submitted the form to us.
Who is Brett Bouchy?
Isaac's best friend & Our CEO
PTO Stands for _____
What is Permission to Operate
_____ is the first stage of the process
New Deal
What team is responsible for researching delays and processing compensations?
Customer Support Level 2
If you are a SPOC on a project and you owe the customer a follow-up call every 2 days what is your process?
1. Make sure that you put in the customer information tab that you are the SPOC.
2. After speaking with the customer, ensure that you create a follow-up call in your call note.
3. Call the customer back when it show's on your "Follow-up" queue
The best part of Customer Support is what?
Potlucks & Tony's Kraft & Cheese
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Salsa Dance Break!
What color do we wear on Wednesdays & Fridays?
Hint, Famous Movie by Tina Fey, Mean Girls starring Lindsay Lohan!
On Wednesdays, we wear pink (Mean Girls)
Friday - Comfy Clothes (work-appropriate, Greg!)
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Gangsta Dance time!
What holiday is today?
National Honesty Day!
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I forgot, but Rock & Roll time!