Programs
Program used to view Liberty Accounts
Neo-Sphere
Customer is looking for a New User promotion for their William Hill account. What is the promotion, how long do they have to wait, who do we reach out to for the credit?
Bet 50 get 50 - 30 days - WHUS marketing
903 Angels +175
904 Angels UNDR 4.5 - 110
SCORE: ANGELS 5 DODGERS 3
YES
NO
Customers Sightline payment failed in NV due to Suspected Fraud , this is what they should do..
Call Sightline
This is the first step when voiding a wager...
Make sure the lines have not moved
Where you log EVERYTHING
Oracle/Right Now
You answer the phone and a customer is already screaming at you. You know it will be a long call. You better start by finding your....
FLOW
906 Padres -3.5 -300
907 Cubs OVR 7.5 +200
SCORE: PADRES 7 CUBS 4
903 Angels +1.5 +180
SCORE: ANGELS 3 DODGERS 7
WAGER AMOUNT : $31.50
NO
YES
NO
$352.80
Customer is trying to place a Boost wager but is unable to. You check the account and remember to make sure this is above .98
MSF
You do not know a customers account number, so you click this in AHILL to locate it.
FIND
System used to access Nevada and DC accounts
Ahill
Customer comes through the chat and states he has a gambling problem. He insists you close his account. What are your next 3 steps?
Log the chat log/phone summary in Oracle AND Cases
Send the account to Leads for closure
Send account to WHUS-Responsible Gaming
403 49ERS +150
403 49ERS OVR 48.5 -130
SCORE RAMS 28 49ERS 31
406 Chiefs -125
SCORE CHIEFS 28 BRONCOS 24
410 Chargers -9.5 -350
410 Chargers OVR 42.5 -210
SCORE: RAIDERS 7 CHARGERS 38
WAGER: $200
YES
YES
YES
YES
YES
$3,022
Paypal
Multiple Parlays within 1 parlay is called a...
Round Robin
This platform is used to create a Software ticket
Jira
Customers account is Unverified and he needs to submit documents. This is exactly what he needs to send in....
- A picture of their ID
- A (Utility) Bill that contains:
a printed date in last 60 days
customer name
address on file
all 4 corners
610 Falcons -3.5 -125
610 Falcons UNDR 34.5 +350
SCORE: SAINTS 21 FALCONS 24
615 Patriots +6.5 -225
SCORE: PATRIOTS 41 JETS 35
620 Dolphins +9.5 +275
621 Bills UNDR 29.5 -175
SCORE: BILLS 13 DOLPHINS 14
WAGER AMOUNT: $1500
NO
NO
YES
YES
YES
$103,419
Customer is not allowed Bonuses. Hows long do they have to wait and who do we ask for re-instatement?
90 days and USNJ Risk and Fraud
In Golf... if multiple people tie for 1st place, Its called this..
Dead Heat
Besides reaching out by Phone, this platform is also used to reach out to Software for a Kiosk Reset
Slack
Sally has called out every Sunday for the last 3 weeks. Now it is Super Bowl Sunday and SURPRISE she is calling out again. This week she is definitely getting pointed as a PATTERN ABSENCE. This is how many points in TOTAL will she have and the discipline action she will receive when she returns....
7 points and a FINAL Written Write Up
414 Chargers +1.5 +150
415 Chiefs UNDR 42 -110
SCORE: CHIEFS 24 CHARGERS 21
416 Seahawks +7.5 +400
416 Seahawks UNDR 34.5 -450
SCORE: SEAHAWKS 21 CARDINALS 28
418 Bengals -9.5 +350
418 Cowboys OVR 48.5 -175
SCORE: COWBOYS 38 BENGALS 48
WAGER AMOUNTS: $1500
NO
NO
YES
NO
YES
YES
$309,374
You unlock Bonus Cash by completing this..
Wagering Requirement
Customer placed a Same Game Parlay, but one of the legs was voided due to a house rule. What will happen to the wager?
Wager will void and refund