WHO IS...
WHO IS OUR CITY MANAGER?
MARK ISREALSON
CUSTOMER CALLED IN FORGOT TO SIGN CHECK
LIZ
WHAT DOES THE 'S' STAND FOR?
STEWARDSHIP
HOW MANY LEAK CREDITS CAN A CUSTOMER HAVE?
1 IN A 24-MONTH PERIOD
WHAT IS A BLUE TAG?
NOTIFICATION OF DELINQUENCY
WHO IS LASHON ROSS?
DEPUTY CITY MANAGER
THERE IS LEAK IN THE ROAD
PUBLIC WORKS
WHAT DOES THE FIRST 'E' STAND FOR?
ENGAGED
HOW MANY EXTENSIONS IS A CUSTOMER ALLOWED?
1 EVERY 6 MONTHS (DEPENDING ON PAYMENT HISTORY)
WHAT IS A BALANCE TRANSFER CUT OFF?
CUSTOMER WITH A CLOSED ACCOUNT THAT HAS AN ACTIVE ACCOUNT & DID NOT PAY BALANCE
WHO IS OVER FINANCE?
DENISE TACKE
I NEED TO SET A UP A NEW METER
BUILDING / INSPECTIONS
WHAT DOES THE 'R' STAND FOR?
RESPECTFUL
HOW LONG SHOULD SOMEONE BE ON HOLD?
2 MINUTES
WHAT IS AN NSF CUT OFF?
A CUT OFF DUE TO A RETURNED PAYMENT LEAVING ACCOUNT 2 PAYMENTS PAST DUE.
WHAT IS ALEX CASEY'S POSITION?
CUS MANAGER
WHY IS A METER IN 99 STATUS - HAS IT BEEN SET INTO THE GROUND
METERSHOP
WHAT DOES THE 'V' STAND FOR?
VISIONARY
HOW MANY CYCLES DO WE HAVE?
20
WHAT IS A FNP?
FINAL FOR NON-PAYMENT
WHO ARE THE 1ST AMENDMENT AUDITORS?
PEOPLE WHO FILM/ PHOTOGRAPH ENCOUNTERS WITH GOVERNMENT EMPLOYEES/ OFFICALS TO TEST THEIR RESPONSE TO THEIR ENCOUNTER.
MY LANDLORD WILL NOT FIX THE LEAK.. I NEED HELP
NEIGHBORHOOD SERVICES
WHAT DOES THE SECOND 'E' STAND FOR?
EXCELLENCE
HOW MANY DAYS ARE FROM THE DUE DATE TO THE BILL DATE?
25
WHAT IS A SUPPLEMENTAL EXTENSION?
A GAP BETWEEN THE DUE DATE ON THE BLUE TAG NOTIFICATION DATE AND THE ACTUAL CUT OFF DATE.