Show:
People
Process
Team
Unit
Anything goes
100
Head of Technical Support Center
Who is Randy Hermogino?
100
Email touchpoint for CoreData
What is tscticketing@globenet.com.ph?
100
SPOC on planned activity for all services including advisory on Service Improvement Plan for individual Circuits
Who is Change Advisory Management?
100
Service desk for voice, broadband, wireless and other services
Who is Integrated Services Support?
100
Hotline for SG account
What is 7301288?
200
Head of Service Operations
Who is Gerry Castilla?
200
Email touchpoint for Integrated Services Support
What is issticketing@globe.com.ph?
200
Service desk for wired enterprise data services
Who is CoreData?
200
Conducts circuit performance analytics, post outage service reviews and incident reports
Who is Service Level Management?
200
Creation of Incident Management Notification, monitoring and assistance to escalated incidents
Who is Service Operations?
300
Enterprise Service Manager for AT&T
Who is John Acosta?
300
Dedicated Hotline for EG Sales
What is 9172889?
300
Handles Incident Management Notification, VIP/GSP Customer and Escalated/ageing tickets
Who is Technical Operation Support?
300
Handles end to end technical management of customer's service lifecycle
Who is Enterprise Service Management?
300
Quality enhancements Initiatives, QA of Outsourced Partners, and Scorecard monitoring and Assessments
Who is Training and Quality?
400
Head of Project and Systems Management
Who is Jay del Mundo?
400
CoreData hotline
What is 9172888 option 1?
400
Ticket Cleanup/Review , incident Management Activities with OLA
Who is Incident Management?
400
Initiates service improvement, conduct client's service performance analysis and reviews for top and identified accounts.
Who is Enterprise Service Management?
400
Domestic/International Leased Line, MPLS/IPVPN, E1R2, ISDN and Frame Relay are handled by
Who is CoreData?
500
Head of Service Level Management
Who is Eric Castillo?
500
Network outage with no re-route (at least 10 circuits/clients affected)
What is Catastrophic?
500
Initiatives, PPM creation & Management, Continuous improvement, Internal partner's Management, and Learning & Development
Who is Strategy?
500
Proactive Alarm Monitoring
Who is Service Operations?
500
Overall responsible for systems used within TSSM and includes improvement projects within TSSM
Who is Project and Systems Management?