Reach
Acquisition
Conversion
Retention
Loyalty
100

TV channels, social media platforms, sponsored ads, and search engines are.....

How prospects will hear about your company?

100

Easy to navigate and read.

A blog should be?

100

A buggy site, an insecure domain and outdated checkout page.

What will block customer purchases?

100

Ask for feedback on your product/service

How do you know if customers like their new product or service?

100

Social media follow buttons on your website and marketing emails.

How to get customer to follow you?

200

Click-through rate and impressions.

How well you are performing on different channels?

200

Offering as much information as possible.

How to facilitate a well-informed purchasing decision?

200

Provides support during the purchasing decision.

If you have links to a support representative?

200

Feedback and reviews

How do your customers feel about your business?

200

Social media profiles and comments.

 You can engage with current customers with?

300

Your product or service reviews.

Can tell customers if you gave a good or bad service experience?

300

You created content offers.

You can entice a prospect to convert if you?

300

Create a privacy policy

You can help protects your customers from abuse and theft when you?

300

A one-click reorder button in your user portal.

A way to make it easy to do business with you again?

300

A referral program.

Makes it easy for your customers to bring you more prospects?

400

SEO (Search engine optimisation)

How do you get organic traffic to your website?

400

Pricing of products or services.

It should be available on your website?

400

A clear refund policy and product/service guarantee.

Customers will trust you if you have?

400

Recommendations based on their previous activity

You would like to personalise the customer's experience?

400

Exclusive offers, discounts, and birthday gifts.

You would like current customers to experience unique perks?

500

Social media will not reach maximum audience. 

If you do not post regularly?

500

Use proactive customer service.

How to familiarise customers with your products or services?

500

Have a clear product description.

If your customer wants to know the quality of the product?

500

Invest in automation.

As your customer base grows, how will you keep pace with customer demand?

500

Links to email, telephone contact, and live chat.

Ways to make your company easily accessible to your customers?