Actively Out for Repo
True or false: After taking a payment to cancel repo, you need to immediately set the ptp to get close credit.
False, never set the ptp on a repo. (unless manually assigned and cancelled by leader)
True or false: If there is a payment pending on the account for more than the amount shown in the repo banner, the customer has avoided repo?
False. Always collect what is showing in the banner even if a payment is pending.
A NSF can cause the account delinquency to do what?
Accelerate
As backend agents we should be creating ____ to get the payment in.
Urgency
What leader played the Violin growing up?
Nikki
Before processing a payment to cancel repo you should confirm what with the customer?
They still have possession of the vehicle, and no repo agent is on site.
What is the last day you can set a ptp for a banner than reads: “due on or before 10/15”.
10/15 is the last day to set a ptp. The account will be out for repo on 10/16.
If there is a nsf pending on the account, how many days out can you set a ptp?
Same day only
An account will charge off if it ends the month at ____dpd or higher.
120
What leader is the youngest?
Royal
The quoted amount to cancel repo is valid for how long?
Today only
On average, the repo calculator takes ____ to update when a payment is made?
15 minutes
When a nsf is pending on the account, where do you get the amount needed prevent an acceleration?
Manager assistance
When applying for a modification, you should include a receipt when what happens?
What leader is newest to the company?
Ramon
If an account is 101 dpd and needs to be brought under 70 to cancel repo, how many due dates must be cleared?
2 due dates. A 31-day month only brings the account to 70dpd.
What is the latest time a customer can make a payment for it to be considered same day?
7:59 PST
If a customer mentions a payment that will come back, but has not returned yet, what should you do?
True or False: I need to give the 1 business day disclosure after every repo cancellation?
True
What leader(s) does not have kids?
Brittany & Royal
True or false: If a vehicle gets picked up with 24 hours after processing a payment to cancel repo, it’s considered an out of policy repo?
False, anything picked up within 24 hours(one business day) is valid.
You can create urgency to avoid repo by advising repo fees range from ___ to ____.
$300-$600
True or false: If a nsf is pending, you can provide the atr shown in the account to prevent the acceleration?
False. The ATR is not correct, need to ask a manager for amount needed.
True or False: I need to give the 1 business day disclosure after every repo cancellation?
True. It's required every time.
What leader does not have a tattoo?
Krystal