Contacts
Who do you contact if the HA isn't available?
The RLC
Bonus Point (250) for the team: what is the RLC phone number, 30 seconds
Who do we accept mail for?
Caelen
Bonus Point (250) for the team, 20 seconds: In what instance do we accept mail for a current resident?
What info should you enter into Keytrak when processing a Lockout?
Resident full name and their Phone #
Are subtenants allowed to make reservations?
No. (But, they can be brought as guests)
Are you responsible for the shifts that you are assigned?
Yes
Who do you contact for work order, lost key, and re-key questions?
HOSC
Where should you keep the CC keys when not using them?
Desk Drawer
If a resident comes in for a lockout without an ID, how should you verify they are who they say they are?
Check the ID on Atrium and see if the photo looks like them.
Bonus point (250), for the team, 20 seconds: What do you do for this lockout if they do not have their ID and do not show up on Atrium?
What are the steps to take for approving staff reservations?
(Hint: 2 Steps)
1. Verify they are staff using the UCI directory
2. Contact Caelen in the "CV CA" chat for approval
You are moving out a resident. What must you do to the Check In excel after moving them out?
You must remove them from the Check In excel so they cannot use the facility
Generally, how should you contact Caelen when you need to ask a question or send her information regarding the CC?
In Teams using the "CV CA" chat
How many pages per day is a resident allowed to print after checkin in?
20
Resident comes in and is locked out during your 8pm-12am shift, what should you do?
Have the resident contact the HA phone number
If a reservation for the Wellness Room is set to end at 12am, what should you instruct them to do when approving the reservation on LibCal?
In the Email Note, let them know to drop off the Wellness Room key to the Operations drop box at the end of their reservation or they may be charged for Lost Keys.
Bonus Point (250) for the team, 20 seconds: How does inspection of the Wellness Room work for a reservation that ends at 12AM?
A resident comes into the CC to register their vehicle and provide their drivers license and DMV registration.
You look in their file, and they have an old occupancy form. What do you do?
Get a new occupancy form and initial in the DMV registration section your initials and the date. Add new occupancy form to their file
Bonus 100 if teams also mentions ALL of these: fill out parking form and put in update notes you added new occupancy form, update Commlog for closing to email Connie
What are the 2 steps to take after handing out Caelen's contact info to a resident that needs to contact her?
1. Record why you handed out her email in the
Comm Log
2. Message the “CV CA” group chat on Teams to let Caelen know she might receive an email and what it may be about.
What should you do, if you are reviewing the Hardcopy of the Check in Sheet and you find that someone has not filled out their gym waiver when transferring their info over to Excel?
Message Caelen in the "CV CA" Chat to let her know.
Then record on the Comm Log the name of the person in regards to their waiver status and that you messaged Caelen in the chat.
When are residents not allowed to return lockout keys to the CC front desk? And where should they drop off their keys?
After 5pm, Weekends, and Holidays.
Drop off at HOSC dropbox
If a resident inquires about an alcohol permit, who should they contact and how many days in advance of their reservation do they have to do this?
Jeanette. 20 days in advance of reservation.
(We are not promoting this. Only tell a resident this information if they ask)
You are moving a resident in, what are 3 things that you need to verify on their occupancy form? (Hint: for 1 of things, not every resident will need this)
1. ID Verification
2. DMV Verification (if resident requires it)
3. Atrium Verification
Bonus (250) for the team, 30 seconds: What steps do you take if their ID photo does not show up on Atrium? (Hint: 3 steps)
If you don't have access to Teams and you need immediate verification of a resident, who do you contact and how?
Call Verano Front desk
Specifically, what should you do if you find something of value in the CC without someone's first and last name?
(Hint: 4 steps)
1. Put it in the cashbox
2. Notify Caelen
3. Record in the Convo Log
4. Record in the Lost and Found Log
Bonus Point (250) for the team, 30 seconds: What would you do if the item of value has a first and last name on it and how long do we keep it?
How should you write the return date/time of lockout keys that were returned overnight in the HOSC dropbox and picked up by you the next morning?
"Night of (date)"
For the weekend: "Weekend of (date)-(date)"
What are the steps to take if there is damage to a space after a reservation ends?
(Hint: 3 steps, not including the Convo Log)
1. Take a picture of the the issue and send to "CV CA" Chat
2. Place a work order,
3. Add an Internal Note on the reservation about the issue
Record in the Convo Log the previous 3 steps that you took.
Bonus 250 points for the team, 20 seconds: What do you do with the work order number?
(Situation): There is a current LibCal reservation going on and there is an upcoming reservation coming up on the following shift.
If you are working After 5pm/Weekend/Holiday and the shift after you calls out and they can't find a cover, what should you do?
(Hint: 5 Steps, not including the Comm Log)
1. Contact the HA to let them know you need to close the center until the next staff member comes in.
2. Let the HA know about any ongoing LibCal reservations. Let the reservation know of the situation as well.
3. If there is supposed to be a LibCal reservation coming up, call them to let them know of the situation and apologize for having to cancel their reservation (cancel on Libcal! and record in Comm log)
4. Contact the person who is scheduled to come in next.
5. Update the signs on the door with the new hours.
Record the situation on the Comm Log