Large Final Payment Relief
What happens to the APR when a customer a customer is enrolled in the LFPR?
The APR reduces to 0%.
An advisor can enroll a cx into the Cruise Control program. True or false?
False
Who is our assistant director?
Rozalyn Moore
What is the name of section 2 in the scorecard?
Negotiations
Where can you locate a payment correction form?
Accounting operations
Will a cx still go out for repo when in the LFPR program?
Yes
What can cause Cruise Control to cancel automatically?
NSF's, due date changes, extensions, and declined payments
What color does Art wear on Fridays?
Green!
How many instances do you need of assumptive language per call?
Two
Name 2 documents that are required to a name change.
DL, DMV request, court documents, social security card
How many months will the program cover up to and what happens to the balance after?
24 months, any balance after will be waived
What days past due are customers eligible for the Cruise Control program?
15-58 DPD.
How many years has Paige worked for Bridgecrest?
7 years
When a customer provides you with the RFD, how many follow up questions do you need to ask?
2 probing questions
If a total loss account is requesting a modification, what do we do?
We advise our customer they are not eligible due to the total loss.
When are accounts enrolled into the LFRP program?
60 days prior to the expected maturity date
What is the disabled timeframe to enroll in Cruise Control?
Thursday morning to Monday morning.
What is the name of our site director?
Tiffany Merrigan
What section emphasizes building value?
Section 3
Who do we submit a vendor claim to?
RM-RecoveryVendorClaims@bridgecrest.com
Which modifications can a customer have when in the LFPR program?
Due date changes and extensions.
What fees are associated with debit card payments in Cruise Control?
No fees on payments in Cruise Control.
Who is our CEO?
Mary Leigh Phillips
Name 3 tools that count for section 6.1?
Postdated Payments, extensions, due date changes, autopay, UAMC, and Payment plans
Can you remove an authorized 3rd party and if so, how?
Create a case -> Manage authorized parties ->
Click on the name -> Delete