Contacts
Who do you contact if the HA isn't available?
The RLC
Who do we accept mail for?
What info should you enter into Keytrak when processing a Lockout?
Resident full name and their Phone #
Are subtenants allowed to make reservations?
No. (But, they can be brought as guests)
Are you responsible for the shifts that you are assigned?
Yes
Who do you contact for work order, lost key, and re-key questions?
HOSC
Where should you keep the CC keys when not using them?
Desk Drawer
If a resident comes in for a lockout without an ID, how should you verify they are who they say they are?
Check the ID on file to see if it resembles them.
What are the steps to take for approving staff reservations?
(Hint: 2 Steps)
1. Verify they are staff using the UCI directory
2. Contact Caelen in the "CV CA" chat for approval
If you are Opening on the Weekday and can't make it to your shift or find a cover, who are the 2 people you should contact?
Caelen and the CA who is working after you in the "CV CA" Chat
Generally, how should you contact Caelen when you need to ask a question or send her information regarding the CC?
In Teams using the "CV CA" chat
How many pages per day is a resident allowed to print after checkin in?
20
If you are unsure if a person resembles their ID, what 2 questions should you ask them?
Date of birth and street address on the ID that is on file
If a reservation for the Wellness Room is set to end at 12am, what should you instruct them to do when approving the reservation on LibCal?
In the Email Note, let them know to drop off the Wellness Room key to the Operations drop box at the end of their reservation or they may be charged for Lost Keys.
If you are Opening on the Weekend/Holiday and can't make it to your shift or find a cover, who are the 3 people that you should contact?
1. Call the HA
2. Message Caelen in the "CV CA" chat
3. The next shift will receive notification from the "CV CA" chat
What are the 2 steps to take after handing out Caelen's contact info to a resident that needs to contact her?
1. Record why you handed out her email in the Convo Log
2. Message the “CV CA” group chat on Teams to let Caelen know she might receive an email and what it may be about.
What should you do, if you are reviewing the Hardcopy of the Check in Sheet and you find that someone has not filled out their gym waiver when transferring their info over to Excel?
Message Caelen in the "CV CA" Chat to let her know.
Then record on the Convo Log the name of the person in regards to their waiver status and that you messaged Caelen in the chat.
When are residents not allowed to return lockout keys to the CC front desk? And where should they drop off their keys?
After 5pm, Weekends, and Holidays.
Drop off at HOSC dropbox
If a resident inquires about an alcohol permit, who should they contact and how many days in advance of their reservation do they have to do this?
Jeanette. 20 days in advance of reservation.
(We are not promoting this. Only tell a resident this information if they ask)
(Situation): It is After 5pm/Weekend/Holiday and there is a shift scheduled after you, but you need to Call Out during the middle of your shift and no one can come in to cover for you. What are the steps to take?
(Hint: 4 Steps, not including the Convo Log)
1. Call the HA to let them know you need to close early.
2. Message Caelen in the "CV CA" chat to let her know you needed to call out and you went through procedures.
3. Contact the shift scheduled after you (they should know since you messaged the Chat)
4. Update the hours signage
Record the situation on the Convo Log
If you don't have access to Teams and you need immediate verification of a resident, who do you contact and how?
Call Verano Front desk
Specifically, what should you do if you find something of value in the CC?
(Hint: 4 steps)
1. Put it in the cashbox
2. Notify Caelen
3. Record in the Convo Log
4. Record in the Lost and Found Log
How should you write the return date/time of lockout keys that were returned overnight in the HOSC dropbox and picked up by you the next morning?
"Night of (date)"
For the weekend: "Weekend of (date)-(date)"
What are the steps to take if there is something wrong with a space after a reservation ends?
(Hint: 3 steps, not including the Convo Log)
1. Take a picture of the the issue and send to "CV CA" Chat
2. Place a work order,
3. Add an Internal Note on the reservation about the issue
Record in the Convo Log the previous 3 steps that you took.
(Situation): There is a current LibCal reservation going on and there is an upcoming reservation coming up on the following shift.
If you are working After 5pm/Weekend/Holiday and the shift after you calls out and they can't find a cover, what should you do?
(Hint: 5 Steps, not including the Convo Log)
1. Contact the HA to let them know you need to close the center until the next staff member comes in.
2. Let the HA know about any ongoing LibCal reservations. Let the reservation know of the situation as well.
3. If there is supposed to be a LibCal reservation coming up, call them to let them know of the situation
4. Contact the person who is scheduled to come in next.
5. Update the signs on the door with the new hours.
Record the situation on the Convo Log