Stayovers
True or False: Coffee, Tea and amenities should be replenished during TG service
True
What time should you be knocking on due out rooms?
11am (unless it is a late checkout)
How many pods and what type (or colour) should be in each room?
4 pods - 2 Melozio (Gold), 1 Stormi (Green), 1 Solelio (Yellow)
The statue by the fountain is of who?
Clive Piercy - The owner of the Chateau Victoria Hotel
When should deficiencies be reported to maintenance?
A) During deep cleaning
B) At checkout time
C) Anytime they are noticed
C) Anytime they are noticed
Deficiencies should be reported to maintenance when they are noticed so they can be fixed in a timely manner
If there is a stain on the sheets but it is not a linen change, should the sheets still be changed?
YES - anytime there is a stain on linen it should be changed
True or False: Shower curtains should be placed on the outside of the bathtub?
False, they should be placed inside the tub
How often should used pods be emptied from the Nespresso machines?
Daily
How many guest rooms are in the hotel?
176
Breakfast menus and pens should be placed where in the room?
On the desk beside the phone
True or False: Stayover rooms should be vacuumed as part of daily service?
True
What temperature should heat be set to in checkout rooms?
18 degrees
True or False: The water reservoir should be filled with water by the room attendants?
False - The water reservoir should be left empty (unless it is a stayover room and the guest has left water in it)
Who is the employee that has worked at the hotel the longest?
Kathy - Janitorial has worked here for 40+ years
When finished with you rooms for the day, what should you do?
A) Go to another floor and help
B) Hide in your linen closet
C) Come down to the office and ask a supervisor if anyone needs help
C) Come down to the office and ask a supervisor if anyone needs help
How many times should you knock and announce 'housekeeping' before entering a room?
3 Times
When items are left in a room at check out what should you do with them?
A) Throw them in the garbage
B) Bring them to the housekeeping office and log them
C) Take them home
B) Bring them to the housekeeping office and log them - with the date, room number and description of the item
Should the Nespresso machine be plugged in or unplugged in a checkout room?
Nespresso machines should be plugged in
Who made the Lego hotel that is currently in the lobby?
Glenn - Bellman
How often should carts be restocked?
Everyday - Carts and amenities should be restocked at the end of every shift, regardless of floor to make it easier for the room attendant the next day
What time should DND notes be placed under the door of occupied rooms?
2pm
When a room is marked as gone but there are personal item still inside what should you do?
A) Report it to a supervisor
B) Clean the room and hope for the best
C)Leave it and never go back
A) Report it to a supervisor - so they can follow up and check if the guest has extended their stay
How do you rinse a Nespresso machine?
1) Fill the water reservoir
2) Turn the machine on
3) Lock the machine
4) Press the button 3 times in 3 seconds
Before being renamed in April 2000, this was known as “The Parrot House” amongst locals after Louis the parrot. What is it's current name?
Vista 18
If there is an accident, where can you find the SDS binder?
The SDS binder can be found in laundry (yellow binder)