History of CVS
Commonly called "The 3 Letter" on social media platforms, CVS actually stands for this 3 word name:
Prioritize customer needs and experiences, ensuring they feel valued and respected.
What is, "Put People First?"
The WeCARE scorecard has 3 main drivers - Ready When Promised, Carry Over, and THIS newer metric.
What is, "Call Back Percent?"
Writing the pharmacy schedule was simplified in 2013 with this new CVS roll out that uses over 100 data points to optimize our workforce.
What is MySchedule?
The number of pharmacies we have in District 22.
What is, "17"?
In 2014, CVS became the first retailer to announce they would no longer be selling this category of products.
What is tobacco products?
Boldly innovate and care for our customers, act swiftly and adapt to feedback, think big and take risks to innovate.
What is, "Rise To The Challenge?"
WeCARE was originally rolled out with this catchphrase: "Work Efficiently, so.... "
What is, "We can CARE more?"
After years of initialing on paper hardcopies, these were finally digitalized into our computer system in Minnesota.
What are, "Double Checks?"
What is "Willmar, MN?"
In 1963, CVS opened it's first location in this US State.
What is Massachusetts?
Work collaboratively across teams to achieve common goals and provide exceptional service
What is, "Join Forces?"
To earn full points in the Carry Over category, stores must carry over less than what percent of their work?
What is 2%?
Employees can view their schedules in the palm of their hand, thanks to this mobile app.
What is, "The Employee Self Service (ESS) app?"
Our highest volume store in this city fills approximately 2,500 scripts per week.
What is, "Eden Prairie?"
In 2015, CVS acquired the pharmacies from this company for approximately $1.9B
What is Target?
Streamline processes and make it easy for customers to access care and information.
What is, "Create Simplicity?"
No longer scored on the WeCARE scorecard, this metric measures how quickly items are entered in QT.
What is Action by Triage Time?
Our Impact measures how much work we do for ourselves, do for others, and have done for us, with this new CVS innovative program.
What is, "Air Support?"
Sam originally covered District 7, a similar geography to District 22, until a realignment happened in this Month and Year.
What is, "May 2024?"
Former president and CEO of CVS Health, Karen Lynch, stepped down in 2024 with agreement from the board of directors, and was replaced by this man, who is our CEO today.
Who is David Joyner?
Build trust with customers and colleagues by acting with integrity and upholding high standards.
What is, "Inspire Trust?"
To earn full points in RWP, stores must complete this percent of work on time.
What is, "90%"
Pharmacies no longer hear "3 pharmacy calls!" thanks to this new program that prompts callers to leave a voicemail when calling our pharmacies.
What is, "Calls in Queue?"
Brittany keeps things running smoothly as our DPC, which now stands for this.
What is, "District Pharmacy Coordinator?"