What is Specialty
This type of medication requires special handling, such as refrigeration or nursing administration, and is used to treat chronic, complex conditions.
What is a Specialty Drug or medication or prescription
This is the term for a drug that is not generic
What is a Brand-Name Drug
what are three ways CVS Specialty Pharmacy can receive a prescription from a provider:
Where you can update notification preferences for pharmacy texts and emails.
What is PT Profile
or
What is the CVS Pharmacy App (or Pharmacy Settings)
The action to take if you have a bad reaction to a medication
What is call the pharmacist, a doctor, or seek emergency care?
This is the primary phone number or method to reach the CVS Specialty CareTeam.
What is 1-800-237-2767
CVS Specialty provides free delivery of medication to these two locations.
What is Home or Office
This federal act protects patient privacy and dictates how specialty CareTeams handle sensitive health information.
What is HIPAA
These are sent to warn you when a medication is ready to be refilled
What are refill reminders
what to do if PT doesn't receive medication from shipment.
what is contact resolutions/ or transfer to resolutions team
What is the difference between CVS Speciality and CVS pharmacy?
CVS Specialty offers a higher level of support than traditional retail pharmacies. You'll have access to a CareTeam, which includes clinical pharmacists and nurses who are specially trained for conditions like yours. \ or a specialty pharmacy who can order prescriptions for pt and not a retail store.
This function, which allows for easier medication management, is available online.
What is online refills / or easy refill
True or False: Accessing your own relative's prescription records is permissible if you are a CVS employee.
What is False
where can you find the tracking number for an order?
what is Notes. or / what is order history
What you should do before dispensing a prescription/ placing an order, to ensure the patient is not allergic to the medication.
What is Check Allergies, or/ what is update regular medications
Patients can manage their specialty prescriptions and track deliveries using this digital platform.
What is CVSspecialty.com (or the CVS Specialty app)
When a PA is denied, the pharmacy or provider can submit this formal request to have the decision reconsidered.
What is an Appeal?
These are the two primary methods to detect noncompliance in pharmacy operations.
What are monitoring and auditing / or call listening
when do we send out notifications of a refill through digital messaging?
14 days before target date & 8 days before target date
if medication is received however, there is damage to the packaging, who would you reach out to first before resolutions team
what is stability pharmacist
These are required for many specialty medications before they can be dispensed, ensuring the drug is covered.
What is Prior Authorization
This digital platform is used to expedite prior authorization requests
What is CoverMyMeds / or transfering to sgm or to resolutions if no response
Before scheduling a new order, patients must provide this information to ensure accurate therapeutic care.
The exact amount of medication on hand. / or quantity on hand
what are 2 things that is offered during an order, based on eligibility.
what is easy refill program or \ what is copay assistance
3rd answer if needed / what is prudentrx
This is required for all new medications to ensure the patient understands how to take the medication, side effects, and storage.
What is Pharmacist Counseling or what is pt counseling required