Preclose/AME
Per CW, I am due on the 18th, unless it falls on the weekend or holiday
What is pre-close checklist
Money orders, cash, credit cards
What is payments not accepted onsite
What is phone call, email, and/or text
Keys have been received and this step needs to be taken in Yardi
What is move out
Process in which debt that is not collected or recovered and needs to be removed from ledger
What is write offs
Person who collects the checks & adds on a calculator tape
Who is Team member 1, any CW employee
Name the 3 reasons we would mark a guest card as "not a prospect"
Who is Vendor, Resident, Spam
Notice to vacates require what document
What is 60 day written notice
Person who completes the write off process
What is APM or PM
Due with rent payment after the 5th of the month
What is a late fee
Fees due upon applying for an apartment
What is application fee & administrative fee
A resident emails you their faucet is dripping, what next?
What is submit a work order
Report that focuses on property's rental income
What is GPR Report
Complete this task within 5 days upon move out
What is deposit accounting
After applying, per policy, this letter must be sent to the applicant prior to screening.
What is Welcome Letter
A mandatory inspection is needed in a resident's home, what needs to be sent
What is 24 hours written notice
Write off charges screen w/ signature, posted write off charge batch, PO Compliance, Monthly posting w/ signature
What is: Reports to send in at month end
Extra Credit (100 points): Charge Register & PINN receivables in absence of SOD
Team member#1-collects payment & adds on calc tape
Team member 2-scans payments & posts to account
Team member 2-prints unposted & posted batch
Team member #1-reviews & signs off
What policy does this refer to?
What is Segregation of Duties policy
Steps to review/complete before screening an application?
What is review application & documents for all leaseholders
Verify income
Verify ID
Confirm fees were paid
Early terminations require what document(s)
What is Signed Lease buy out agreement
60 day written notice
Penalty fee in certified funds