Job Hunt Jargon
Workplace Rights
Everyday Life Skills
Soft Skills Spotlight
Customer Service Skills
100

Q: What is a “reference” on a job application?
 K: Kisa yo rele yon "referans" nan yon aplikasyon travay?

A: A person who can speak about your skills and experience. 

Yon moun ki ka pale de konpetans ou ak eksperyans ou.

100

Q: True or False: You have the right to be paid for all hours you work.
 K: Vre oswa Fo: Ou gen dwa pou yo peye ou pou tout lè ou travay.

A: True. / Vre.

100

Q: What is a good way to remember appointments?
 K: Ki bon fason pou sonje randevou?

A: Write them in a calendar. 

Ekri yo nan yon kalandriye.

100

Q: What is “teamwork”?
 K: Kisa yo rele “travay an ekip”?


A: Working well with others to reach a goal. 

Travay byen ak lòt moun pou reyalize yon objektif.

100

Q: What should you say when greeting a customer?
 K: Kisa ou ta dwe di lè ou ap salye yon kliyan?

Hello, how can I help you? 

Bonjou, kijan mwen ka ede ou?

200

Q: What does “entry-level job” mean?
 K: Kisa “travay nivo antre” vle di?

A: A beginner job that does not require much experience. 

Yon travay pou kòmanse ki pa mande anpil eksperyans.

200

Q: What is “minimum wage”?
 K: Kisa yo rele “salè minimòm”?

A: The lowest hourly pay an employer can legally give. 

Pi piti salè pa èdtan yon patwon ka legalman peye.

200

Q: What is one way to save money on groceries?
 K: Ki youn nan fason pou ekonomize lajan lè w ap achte manje?

 A: Make a shopping list and stick to it. 

Fè yon lis achte epi suiv li.

200

Q: Give one example of “good communication.”
 K: Bay yon egzanp “bon kominikasyon.”

A: Listening carefully and speaking clearly. / Koute byen epi pale klè.

200

Q: What is the most important tool for customer service?
 K: Ki pi enpòtan zouti nan sèvis kliyan?

A: A friendly attitude. 

Yon atitid zanmitay.

300

Q: What does “full-time” usually mean?
 K: Kisa “tan plen” an nòmalman vle di?

A: About 35–40 hours per week.

Apeprè 35–40 èdtan pa semèn.

300

Q: Can your boss discriminate against you because of race or religion?
 K: Eske chèf ou ka diskrimine kont ou akoz ras oswa relijyon?

No. It is against the law. 

Non. Sa kont lalwa.

300

 Q: Why is it important to be on time?
 K: Poukisa li enpòtan pou rive alè?

A: It shows responsibility and respect. 

Sa montre responsablite ak respè.

300

Q: What does it mean to be “adaptable”?
 K: Kisa sa vle di pou ou “adapte”?

Being able to change when situations change.

Kapab chanje lè sitiyasyon chanje.

300

Q: What should you do if you don’t know the answer to a customer’s question?
 K: Kisa ou dwe fè si ou pa konnen repons yon kliyan?

A: Ask for help or find the answer.

Mande èd oswa chèche repons lan.

400

Q: What is a “cover letter”?
 K: Kisa yo rele yon “lèt motivasyon”?

A: A letter you send with your resume to introduce yourself.

Yon lèt ou voye ansanm ak CV ou pou prezante tèt ou.

400

Q: What is “overtime pay”?
 K: Kisa yo rele “peman siplemantè”?

A: Extra pay for working more than 40 hours a week. 

Lajan anplis pou travay plis pase 40 èdtan nan yon semèn.

400

Q: What does it mean to “prioritize” tasks?
 K: Kisa sa vle di “mete priyorite” sou travay yo?

Do the most important things first.

Fè bagay ki pi enpòtan yo an premye.

400

Q: Why is a positive attitude important at work?
 K: Poukisa yon atitid pozitif enpòtan nan travay?

A: It makes teamwork easier and improves the workplace. 

Sa fè travay an ekip pi fasil epi amelyore anviwònman travay la.

400

Q: Why is listening important in customer service?
 K: Poukisa koute enpòtan nan sèvis kliyan?


 A: So you understand the customer’s needs. 

Pou ou ka konprann bezwen kliyan an.

500

Q: What is “networking” when looking for a job?
 K: Kisa “rezo” vle di lè ou ap chèche travay?

Talking to people and making connections to find opportunities. 

Pale ak moun ak fè koneksyon pou jwenn opòtinite.

500

Q: What government agency enforces workplace safety in the U.S.?
 K: Ki ajans gouvènman ki veye sekirite nan travay Ozetazini?

OSHA (Occupational Safety and Health Administration).

OSHA (Administrasyon Sekirite ak Sante nan Travay).

500

Q: What is an example of good problem-solving?
 K: Ki egzanp yon bon fason pou rezoud pwoblèm?

Stay calm, think of options, choose the best solution.

 Rete kalm, panse ak plizyè opsyon, chwazi pi bon solisyon an.

500

Q: What is an example of “leadership”?
 K: Ki egzanp yon “lidèchip”?

Guiding a team and helping others succeed. 

Dirije yon ekip epi ede lòt moun reyisi.

500

Q: What should you do if a customer is upset?
 K: Kisa ou ta dwe fè si yon kliyan fache?

A: Stay calm, be respectful, and try to solve the problem. 

Rete kalm, montre respè, epi eseye rezoud pwoblèm nan.