DBA Basics
In order to be eligible for Delivery by Amazon, you must fulfill these requirements (At least 2)
PUDO TEX and AMZL locations accept packages until:
2pm
Must the NF-E be issued with the same CNPJ number that is registered in Seller Central?
Yes. It's mandatory to issue invoices under the same CNPJ number that is registered in Seller Central
Seller is not being able to generate invoices due to SEFAZ instability/issues. What is the recommended CTI if the seller's metrics were impacted?
LatAm External Fulfillment
BR Easy Ship Operations
Invoicing
From the BR Easy Ship Invoice Wiki
what does DIFAL stand for?
"DIFAL" stands for "Diferencial de Alíquota de ICMS" in Portuguese, which translates to "Differential State VAT Rate" in English.
Maximum weight for Easy Ship Packages
30 KG
The seller is dissatisfied because the drop-off station is too far from their location. Which SOP would you use?
Handle Drop-off Distance Issues for Easy Ship
Is it mandatory to issue an invoice (NF)?
For CNPJ sellers, uploading and sending the NF-e is mandatory. For CPF sellers, the content declaration is accepted.
Will this trigger an error on the seller's NF-E? Buyer address information in the invoice doesn't match the address in Seller Central.
Yes, the address must match 100%.
How will Difal Charges appear in Seller Central?
After billing, you can to check the amount withdrawn on Seller Central by going to the menuPayments > Payments > Transaction View. The amounts that have Cobrança de DIFAL as reason on Transaction Type, correspond to DIFAL.
Easy Ship Pickups happen between:
1 p.m. and 6 p.m
In a Drop Off order, if the buyer decides to return the package, where will the package have to be returned?
Returned packages will be delivered to your address registered in Seller Central. You do not need to go to any station to collect returns.
To upload invoices (NF-e) individually, follow these steps in Seller Central:
If the postal code (CEP) on the invoice does not match the order in Seller Central, the system may reject the upload. True or False?
True
How many days does a Seller Have to confirm they paid Difal so they don't get charged in Seller Central?
To avoid being charged, you have a period of 15 days from receiving a notification from Amazon to provide evidence of payment for DIFAL. If the deadline is not met, Amazon will deduct the amount from your receivables.
DBA orders have a Prime Badge (True or False)
False
The seller wants to become pickup instead of drop-off or wants to become a PUDO Station.
Advise the seller that this is not possible.
Do DBA sellers need to include a physical copy of the NF-E to the package?
For Delivery by Amazon (DBA) orders, always include the printed NF-e with the package to meet compliance requirements.
If the seller cannot solve the NF-E problem following the manual in Seller Central, which CTI will you use to escalate the issue:
LatAm External Fulfillment
BR Easy Ship Operations
Invoicing
Who does initially pay the Difal charge when operating interstate sales?
Show me where in Seller Central can a Seller enroll for Easy Ship?
The seller's volume is too high for drop-off delivery. How do they change to pickup delivery? What will be the CTI?
Latam External Fulfillment
BR Easy Ship Transportation
High Volumen for Drop off/ Pick up needed
What is an ERP and what to DBA sellers use it for in BR?
This is an integrator (API) sellers can use to manage DBA Orders and NF-Es
Give me the link where sellers can officially validate their XML?
When does DIFAL Apply?
DIFAL applies to interstate sales where the buyer is not an ICMS taxpayer—typically individuals or companies without ICMS registration. It is required whenever goods cross state lines under these circumstances.