Meters
Two Parts:
748 gallons equivalency and the amount one adult uses on average per month
What is 1 CCF and 2 CCF?
Bear Gulch and Bayshore purchase water wholesale from this entity
What is the SFPUC (San Francisco Public Utility Commission)
Two Parts:
This is always on the bill even when the customer uses no water and consumption is billed into four of these
What is the service charge and tiers?
Call this number before you dig (or when a person calls and does not want to hit any of our services/under ground pipes
What is 811?
These are required for a customer to receive a discount on a 1" meter
What are fire sprinklers?
Acronym for meters with cellular connection or that are "smart"
What is AMI?
BONUS...
PRV stands for...
What is Pressure Reducing Valve?
The number of times we can estimate monthly meter readings in a row
What is two?
BONUS
The response time for water quality and emergency FAs
What is 1 hour?
Bonus
Low income customer must apply for this to get assistance on their bill each month
What is CAP (Customer Assistance Program)?
Role that Specifically Checks Meters 3" and larger
What is a TMM? will take Large Meter Mechanic
Typically causes water to look like "milk" or "white"
What is air?
Explain the stages a customer goes through when they do not pay their bill and what happens to the money they owe in the final stage
Collections, severance and write-off; written off to Financial Credit Network or "FCN" (who BTW gets 30% of whatever they collect from our customers)
Only this district requires an appointment in order to be qualified for disconnect for demo
What is Los Altos?
When a meter does not turn over it is this
What is a stuck meter?
Customers use these in districts where the water is considered hard
What is a Water Softener?
When bills are less than 28 days or more than 34 days between reads this happens
What is proration?
Have to be tested annually or customers water will be shut off
what is a backflow device?
BONUS
These standards of service are mandated by the California Public Utilities Commission and Cal Water must abide by them
What is General Order 103 (GO103)?
A common part of the meter that is found leaking
What is spud?
What is 48 hours?
Two Parts:
These forms of payment can be returned to the customer directly and by contacting whom
what is check free and homebanking and who is cash remittance?
This field role is responsible for sampling water
What is a pump operator?
The exact name of the program that allows CWS customers to get a free evaluation of their irrigation system and then free upgrades so it is more efficient?
What is the Smart Landscape Tune-Up Program?