Verbal Communication
A temporary state of upset and disorganization, characterized by an inability to cope with a particular situation using customary methods of problem solving
Crisis
A word governing and usually preceding a noun or pronoun and expressing a relation to another word or element in the clause
Preposition
Shoot Him/Her
despárale / tírale
What are the four types of triggers that may effect a person
1. Societal Issues
2. Situational Stress
3. Emotionally Distressed Person
4. Under Influence
Brincale
Jump him
Name the Four Horsemen
Criticism, Contempt, Defensiveness, Stonewalling
What criteria is essential for a good report
Accurate, concise, complete, clear, legible, objective, grammatically correct, correct spelling
Turn Around, slowly
Voltéese, despaciamente
Episode of mental and/or emotional distress thats creating instability or danger and is considered disruptive by the community, friends, family, or the person him/herself
Behavioral Crisis
What are the 5 Universal Truths
1. All people want to be treated with dignity and respect
2. All people want to be asked rather than told to do something
3. All people want to be told why they are being asked to do something
4. All people want to be given options rather than threats
5. All people want a 2nd chance
What does HALT stand for
Hungry, Angry, Lonely, Tired
Brief notations concerning specific events and circumstances that are recorded while fresh in the officer's mind and used to prepare a report
Field Notes
Thursday
Jueves
Maintaining a position of advantage and a safety zone
Tactical Repositioning
More than what percent of the impression we convey has nothing to do with what we say?
90%
What are the four limited connections with communication
Immaturity, Ego Driven, Failure to Value, and Insecurity
What basic info is necessary for a police report (3)
Identification of involved persons or vehicles, narrative description of the offense or incident, elements of the offense or probable cause
Black male
Hombre negro
How do officers spin the Critical Decision-Making Model
1. Collect info
2. Assess situation, threats, and risks
3. Consider police powers and agency policy
4. Identify options and determine best course of action
5. Act, review, and reassess
What is the Three Phase Response Process
1. Ensure scene safety
2. Don't rush
3. Request backup and specialized help
Dr. Meribian's theory stated 7% of communication is verbal, __% is nonverbal, and __% is paralinguistic
55% and 38%
What 3 skills are essential in writing narrative reports
Observation, communication, descriptive
Chamarra
Sweater
1 out of every ___ adults has a serious mental illness
1 out of 25
When people write like they talk what two errors occur
Sentence Fragments and Run-on Sentences