CX Team Creations
Tools
Slack
Reperio Team
The Reperio Kit
100
This channel's major rule is "there are no dumb questions". This is where anyone can ask questions without judgement.

What is the "Questions" channel?

100

This tool is used for reporting bugs.

What is "JIRA"?
100

We use this channel for announcements to the entire Reperio team.

What is "General"?

100

Name two people that currently work in our warehouse.

Who are Justin, Ash, Casey and Andy?

100

We would like to have this part of the kit sent back but it isn't the end of the world if the customer forgets.

What is the tape measure?

200

This document has answers to the every L&G strategy that we can think of (with answers from Dr. Alex)

What is the L&G Strategies from Dr. Alex page (formerly known as the Big Bad Blood Brainstorm)?

200

This tool is used for our Help Center.

What is Zendesk Guide?

200

We use this channel for ideas, state of the industry, and for keeping an eye on competition.

What is "Mind Dump"?

200

This individual is the VP of Product

Who is Andrea?

200

This device in the kit is not connected via bluetooth

What is the scale?

300

The CX Projects page currently lives in this space.

What is the Customer Experience space in Confluence?

300

This tool is used for sending customer lifecycle communications.

What is Iterable?

300

The CX team uses this channel to let each other know about breaks, lunches and emergencies.

What is "cx-breaks"?

300

This person works in Iterable and helps create our Customer Journey communications

Who is Riley?

300

These are the names of 4 consumables

What are the pipettes, lancets, test strips, biohazard bag, bandaids, gauze, and alcohol pad.

400

What sections of the LMS should all of the answers to our questions eventually go?

LMS, Help Center and Knowledge Base

Daily Double - 300 bonus points if you can name what each one is for.

400

This tool is used for creating snippets that will compliment Zendesk macros.

What is Sapling?

400

You can let someone know that you appreciate them in this channel.

What is the "shout-out" channel?

400

This is an individual that works on our design team.

Who are Gabe and Chris?

400

This device is used for testing for HDL, LDL and blood glucose levels?

What is the PTS device?

500

When creating public facing content these are tools we can use to make sure that our grammar and spelling are on point!

Grammarly, Hemmingwayapp, Google search, a buddy, Sapling, GPT-3 AI

500

This tool is used by marketing to gather business intelligence

Mixpanel

500

Novo sends important information to these channels

What is #beta-signup, #shipping-status, #screenings-completed?

500

This individual was responsible for building the original hub.

Matt

500

This device is attached to the LOT of the test strips that are used during the Glucose and Lipids portion of our screening. 

What is the MEMO?