Email and Sync Licenses
What is the primary purpose of Calendar and Email Sync licenses?
To capture calendar and email engagement data from users without requiring full Copilot licenses.
What problem does the Adobe Analytics integration for WebSights solve for customers?
It allows company-level visitor data from WebSights to appear directly inside Adobe Analytics without manual exports.
What is now required for ZoomInfo to publish a Canadian contact per Canada's updated compliance reguations?
Contacts must now receive successful pre-publication notification before being made available.
Name at least 3 of the roles discussed today that are strong candidates for Calendar or Email Sync licenses rather than full Copilot licenses?
Customer Success, Support, Product, Onboarding, Implementation, Training
What is required from the customer in order to successfully configure the Adobe Analytics integration?
They must know their exact Adobe Analytics variable names and map ZoomInfo fields to those variables.
When a customer says competitors show more Canadian contacts, what is the suggested explanation for the difference?
Providers with more Canadian data are likely less stringent on compliance, while ZoomInfo prioritizes privacy compliance to protect customers from legal risk.
Put these steps in proper order to achieve the most seamless setup path for Conversation Intelligence in Copilot
Connect Service Level Integrations
Assign Sync Licenses
Configure Block List
Configure Block List
Connect Service Level Integrations
Assign Sync Licenses
If a customer says “data isn’t flowing into Adobe Analytics,” what is one common non-bug cause CX can easily recommend the customer to check?
The customer may have typed incorrect or mismatched Adobe Analytics variable names during field mapping.
Name one of the things discussed today that CX should not promise or imply when discussing reduced Canadian contact availability with customers.