Personio Core
What is the Personio product?
a) A digital platform to hire people
b) A system of record for HR Data
c) A customer relationship management (CRM) system
b) A system of record for HR Data
Name three of Personio's Apps
Performance & Development, Recruiting, Conversations, Whistleblowing, Payroll, Surveys, Posting Bundles, Compensation
Who leads the CX Department?
Jonas
Which CRM system, will you use in your team to manage all types of account information and relationship with our customers?
Salesforce
We use the Italics font when we want to highlight something - right or wrong?
Wrong. We use bold
Can I change/rearrange the look on my Home Dashboard in Personio?
No, this is not possible.
What is the newest Personio app, meant to ignite a revolution and currently one of our biggest priorities?
Personio Payroll
Name at least three CX teams
Customer Support, Growth, Implementation, Product Services, Integration Services (Professional services), Customer Success, Education
True or False:
In Highspot you can find content like pitch decks, interactive tours, Kits & Plays etc
True
In terms of communication, we are a very formal company and only communicate formally with our customers.
Wrong. This really depends on the customer themselves on how we address them.
What is the new and upcoming "Pricing and Packaging" version for Personio Core?
1) V5
2) V6
3) V7
3) V7
Match the Employee Experience apps to their definitions :
a) Whistleblowing b) Surveys c) Conversations
1) A central space for admins and their employees to create and receive tickets relevant to the day-to-day work.
2) A central space for admins and their employees to have discussions of a critical nature.
3) A central space for admins and their employees to gather feedback data by responding to questions.
C - 1
A - 2
B - 3
What are the two ways that we divide our Customer base?
Hint! Gain an extra 100 points if you can name the different sub-divisions ;)
By Segment and by Region
(Small, Medium, Mid-Market/Large)
(DACH, UK&I, Spain, Benelux, Italy, ROW)
What is the name of the online space you can create in Highspot, to share engaging content with your customers?
a) A High spot
b) A Virtual Desk
c) A Digital Room
c) Digital Room
Closed vs. Open question. What's the difference?
Closed question = Receive single-word answers, Focused around factual and helps guide the conversation
Open question = Receive longer answers, Easier to gauge opinions, emotions, or general knowledge in customers
How can I change the supervisor of several employees at the same time?
Employee list > Actions > Edit profile > Attribute > Supervisor > New value > Add new supervisor:
Select the relevant persons in the employee list, then select the tab "Edit profile" via the "Actions" button, select the attribute "Supervisor" and choose the right supervisor
What is the difference between Personio Payroll and Payroll integrations?
Personio Payroll is a Personio product and it lives directly in Personio.
Payroll integration is a third party payroll software to be integrated.
What are the Personio and CX missions?
Personio Mission- Unlock the power of people for organisations around the world
CX Mission- Maximize Value through a seamless experience
What's the difference between Salesforce and Highspot?
Salesforce:provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development
Highspot: helps teams to organize and quickly find content to have better conversations with prospects and customers.
What is the name of the method to handle objections?
L-A-E-R method - Listen, Acknowledge, Explore, Respond
Parental leave needs to be set up a bit differently than regular absence. Where should you go to set it up?
Employee's profile > There are three dots on the top right > Schedule leave.
Choose the relevant time and the appropriate option from the list.
Name two key functionalities of Compensation Management.
Qualification, Closing, Onboarding, Retention.
What are these 4 stages part of?
The Customer Lifecycle
Give an example of how you would use a list view in Salesforce.
List views, list and display information from different apps I recently visited for quick and easy access (for example recent customer accounts I explored).
I can create and pin my own list views in Salesforce, to fully customise my work and have quick and easy access to all the info I need.
Name the five key behaviours of active listening.
Focus, avoid interruptions, show interest, avoid judgement, provide feedback