Personio Core
What is the Personio product?
a) A digital platform to hire people
b) A system of record for HR Data
c) A customer relationship management (CRM) system
b) A system of record for HR Data
Name three of Personio's Apps
Performance & Development, Recruiting, Conversations, Whistleblowing, Payroll, Surveys, Posting Bundles, Compensation
Who leads (COO) the CX Department?
Jonas
What is the name of the communication tool, that allows you to receive and resolve requests for clients, or communicate with other teams internally?
Zendesk
We use the Italics font when we want to highlight something - right or wrong?
Wrong. We use bold
Can I change/rearrange the look on my Home Dashboard in Personio?
No, this is not possible (yet)!
What is the newest Personio app, meant to ignite a revolution and currently one of our biggest priorities?
Personio Payroll
Name at least three CX teams
Customer Support, Growth, Implementation, Product Services, Integration Services (Professional services), Customer Success, Education
Susa, (an employee) is moving into a new house and she needs to display a letter of recommendation from her work.
Which tool can her manager use in Personio, to create, populate and send that recommendation to Susa?
1) Zendesk
2)Documents
3) Conversations
2) Documents
In terms of communication, we are a very formal company and only communicate formally with our customers.
Wrong. This really depends on the customer themselves on how we address them.
Where can I change the currency with which employees are paid?
Settings > Offices > Choose Office > Change currency
Match the Employee Experience apps to their definitions :
a) Whistleblowing b) Surveys c) Conversations
1) A central space for admins and their employees to create and receive tickets relevant to the day-to-day work.
2) A central space for admins and their employees to have discussions of a critical nature.
3) A central space for admins and their employees to gather feedback data by responding to questions.
C - 1
A - 2
b - 3
What are the two ways that we divide our Customer base?
Hint! Gain an extra 100 points if you can name the different sub-divisions ;)
By Size and by Region
(Small, Medium, Mid-Market/Large)
(DACH, UK&I, Spain, Benelux, Italy, ROW)
In Personio recruiting, what is the purpose of the different stages?
They help the customers see which stage of the hiring process each candidate is in.
Closed vs. Open question. What's the difference?
Closed question = Receive single-word answers, Focused around factual and helps guide the conversation
Open question = Receive longer answers, Easier to gauge opinions, emotions, or general knowledge in customers
How can I change the supervisor of several employees at the same time?
Employee list > Actions > Edit profile > Attribute > Supervisor > New value > Add new supervisor:
Select the relevant persons in the employee list, then select the tab "Edit profile" via the "Actions" button, select the attribute "Supervisor" and choose the right supervisor
In which of Personio's App do you create new cycles?
a) Performance and Development
b) Surveys
c) Whistleblowing
a) Performance & Development
What are the Personio and CX missions?
Personio Mission- Unlock the power of people for organisations around the world
CX Mission- Maximize Value through a seamless experience
New, Open, Pending, On-Hold, Solved. These are ticket statuses for which tool?
Zendesk
What is the name of the method used to handle objections?
Hint: We are looking for a 4-letter acronym ;)
L-A-E-R method - Listen, Acknowledge, Explore,Respond
How do I set up parental leave?
Enter absence via the "Absence" tab in the employee profile.
Enter "Schedule Leave" for the relevant period via three dots in the employee profile.
Personio helps our customers with Talent acquisition through Recruiting and which other app?
Posting Bundles
Qualification, Closing, Onboarding, Retention.
What are these 4 stages part of?
The Customer Lifecycle
When creating your own Document templates, you have to add specific predefined placeholders that will translate into different system attributes in Personio (e.g. the field to add a first or last name).
Which of the below, is the correct format that clients need to use, for a predefined placeholder?
1) https://personio.com/first/name/
2) "First Name"
3) {{First_name}}
3) {{first_name}}
Name the five key behaviours of active listening.
Focus, avoid interruptions, show interest, avoid judgement, provide feedback.