Customer Insights
How many key factors comprise the JD Power model?
6
This copper producing customer digs deep and is ranked #1 in revenue for TEP.
Freeport McMoran
What does RAMP stand for?
Revitalization and Modernization Project
What is Load Management?
This is the process of balancing the supply of electricity on the power grid by adjusting or controlling the electrical load.
What are 3 subscriptions we have access to for emerging technology and customer innovation research?
ESource, EPRI, SEPA, PLMA, SECC, Chartwell
What is the #1 thing that customers who have an outage would like to know?
ETR
This is the rate that is the best fit for Industrial customers over 3000kW.
LPS-TOU rate or LPS High Voltage
What is Blue Stakes' phone number?
811
How has the Renewable Energy team reduced notification time to our customers with Permission to Operate their solar system?
Relaunched use of door hangers specific to solar customers.
What are the 3 levels of innovation according to the Fortis model?
Incremental, Sustaining, Transformative
What is the average number of customer complaints that go to the customer advocate on an annual basis?
415
This customer was supported by TEP Energy Efficiency program with a $20,000 rebate for upgrading an irrigation booster pump that the customer described as the “heart line for Reid Park.”
City of Tucson Parks & Recreation
What is the maximum number of days we can bill a customer?
35 days
What are the benefits of electrifying our fleet?
To reduce our environmental impact, reduce operating costs, encourage growth of the electric vehicle market and TEP will fuel our own vehicles.
What was the theme for this year's technology day with EPRI?
The Road to Net Zero
Name two UNS surveys that are currently in the field.
Solar, Outage, CSat, Business Development
(for both UNSE and TEP)
This customer earned a rebate check of $184,000 from TEP for equipping three schools with an energy management system, a tool to help control heating and cooling costs and reduce their carbon footprint.
Sahuarita Unified School District
What percentage of our customers (all 3 companies) are enrolled in Auto Pay?
25%
In 2021, over 87,000 customers used this website in order to purchase energy efficient products at reduced costs.
The Marketplace
How many ideas were presented to the FutureThink group this year?
9: Dark Fiber, Mobile Home DC Heat Pump, Green Tariffs, Google Renew and REC transfer, EE Gamification, Transportation Electrification plan and pilots, Ft Huachuca resiliency, Land use legal description mapping, microgrids as a service
What is the difference in BI between the customer current view and customer transactional view?
Customer - what they look like today
Transactional - what the customer looked like when they were created
Thoughtful design helps this 28-home sustainability-focused cohousing community save precious resources with features like passive solar, rainwater cisterns, and now three electric vehicle charging equipment supported by TEP’s Smart Charging Program.
Milagro Cohousing
What is the name of the new cloud platform the department will be using in 2023?
Five 9
This cost test is how the ACC determines whether a DSM program will be cost effective; and therefore, approved to launch.
The Societal Cost Test
Name 2 customer profiles presented in The Pulse this year.
non profits, restaurant owners, hairdressers, renters, 'donut hole'