Processes
Blurry/foggy camera
What is condensation?
The operating system for the S3 VPU
What is Linux?
This department helps with processing subscriber refunds
What is customer service team?
Pixellot and Manual Stream
What is the hybrid model?
Predicts the quality of a camera unit
What is Canopy?
The "bowtie" effect of a camera, that is misaligned
What is calibration?
VPU
What is video processing unit? Or black computer tower?
Contact this department and they can help you understand when the rev share check payment was processed
What is Accounts Payable?
$11.99 or $79.99
What is the monthly or annual subscription plan?
What is the LMI?
This is the best place to find if there's a termination fee
What is the agreement/contract in ChurnZero?
Portable camera that is not currently supported by the Network
What is the Pixellot Air?
This department shares best practices, onboards and trains schools
What is customer success?
Subscribers only have access to watch HOME games only
What is License Based Plan?
Making an event private in Console
What is unlist?
The process of replacing a camera head or VPU
What is RMA?
The latest and greatest operating system for the S2
What is Windows 10?
Need a new part shipped, work with Dan the Man in this department
What is the Fulfillment Team?
$4K
What is the License Based Plan?
Things to do before a school visit
What is set expectations, gather equipment info and be proactive (e.g. submit support tickets)?
Best place to submit a service call (i.e. send a tech out)
What is SalesForce?
What is the OCR scoreboard camera?
This department works with schools if they want to add an additional camera
What is the Sales Team?
Schools purchases passes in bulk and offer them to their communities at discounted rates
What is Discount annual passes?
Schools purchases passes in bulk and offer them at discounted rates to their communities
What is a discount annual pass?