It's that Simple, Stupid
This Stupidly Simple Solutions Awards category resulted in a tie.
What is the Quality Category?
This emerging mart will allow us to easily calculate the Contact Self Service metric.
What is the IVR/Bot Mart?
This metric is calculated using a patented two-step AI/ML process that analyzes a user's navigation pattern and time spent and then incorporates other digital and demographic attributes.
What is Digital Struggle Score (DSS)?
This person is our newest addition to EAR, filling the shoes that Danial McDonald left behind.
Who is Jennifer Miller?
This solution currently monitors 35 dashboards on a specially designed wall.
What is the COVE?
This Stupidly Simple Solution was the winner in 2 categories.
What is the Adobe API/Snowflake Connection?
This product helps users dive deep through facts to understand how and why consumers connect to UHC.
What is Consumer Interactions?
This AI/ML model will assist the War Room by creating inventory prioritized by evaluated opportunity.
What is The Machine?
These team members regularly send out A/B Test communications.
Who are Ryan Jones & Jason Buell?
This solution launched in August encompassing the E&I Premier, URide and IFP products to name a few.
What is CCQ?
This person dressed to impress by wearing a tuxedo T-shirt at the awards show.
Who is Matt Stearns?
This product supports both our largest National Accounts clients as well as the economically disadvantaged, medically underserved and those without employer-funded health care.
What is Advocacy Hub?
This AI/ML model will expand so that member distress can be monitored, investigated and fixed by the COVE and War Room.
What is Consumer Experience Scoring (CxS)?
Heather Rood described these teams as "actual magicians" during yesterday's Townhall.
Who are the ACC & CxS teams?
(Will accept Interactions Analytics or Aditya & team)
This medical product was recently featured in a WSJ Business Article.
What is Surest?
This Stupidly Simple Solutions Awards category received the most nominations.
What is Internal Processes?
This product finds members that are having the worst digital experiences and then finds ways to make those experiences better.
What is Journey & Outlier Analytics?
This AI/ML model now allows for near real-time issue monitoring.
What is ChatVOC?
This person was the first to build a working Q&A chatbot on our Data.
Who is Yugansh Mohan?
This solution is on track to obviate 1.6m calls delivering $20M in Contact Rate savings.
What is the War Room?
The number of unique solutions submitted in the Stupidly Simple Solutions Awards.
What is 37?
Deployed to production yesterday, this source is our most recent data ingestion.
What is Genesys Voice Portal?
This new AI/ML model summarizes upstream systems to help advocates answer those questions quickly, saving AHT.
What is Automated Context Summaries (ACS)?
"I did a half marathon last year and went to college in Missouri."
Who is Trevor Larsen?
Since it's inception, this solution has positively impacted 2.8M members.
What is Specialized Support and Consumer Affairs?