Show:
GCCT
Ford.com
AAF
eSourceBook
Ford Culture
100

It's the way you search for a customer

What is Master Search

100

It's the purpose of Ford.com

What is to provide the public with information about Ford products and services.

100

It's what AAF stands for

What is Agents Ask Ford

100

True or False:  eSource Book is available to customers and agents but NOT dealers

False:  eSourceBook is available to agents only

100

It's the year FMC was founded

What is 1903

200

The official name of the program to create, search and edit customer records

What is Unified Service Desk

200

It's the purpose of owner.Ford.com

What is to provide Ford owners with product and service information as well as allow them to schedule services and access exclusive Ford owner applications.
200

It's what AAF is sometimes referred to as but it's actually NOT AAF at all

What is KB or Knowledge Base

200

It's what you use to find the available colors of a specific vehicle

What is color & trim availability

200

It's the first "vehicle" created by Henry Ford

What is the quadricycle

300

All newly created cases must include this to be created

What is Case Classification Code

300

It's where a customer can find the current fleet of Ford vehicles

What is ALL VEHICLES section 

(located at the top or bottom of the screen)

300

You can actually link an article from AAF to this

What is a case in GCCT

300

It's the name of the newest Explorer model

What is the Explorer Timberline

300
In 2020 to meet the demands of the COVID-19 crisis, Ford began producing what

What is PPE 

400

It's how you verify customer information

What is ask for the customer's name, phone number, VIN, address including zip code
400

It's the number of 2021 Bronco models available

What is 2

(Bronco and Bronco Sport)

400

In AAF if your article doesn't give you the intended result, it's where you look next

What are related articles

400

How many kinds EV (electric vehicle) are there

What is 3 (hybrid, plug-in hybrid and all electric)

400

Who is the current head of Ford Motor Company?

Who is William Clay Ford, Jr.

500

It's the process from start to finish for a customer inquiry.

What is:

1. Create/open customer tab

2. Verify the customer concern and information

3. Create the case

4. Research/gather information to address the customer inquiry

5. Provide the customer with the information

6. Close and disposition the case


500

True of False:  Only Customers, Dealers and Ford employees have access to Ford.com

False


Anyone can access it.

500

In AAF, searching for this will tell you how to classify a case

What is Case Classification Matrix

500

True or False:  All EV's come with a dedicated charging station

False: All EV's have the option to be charges at home using a standard plug OR for an additional charge a separate charging station may be purchased
500

What are the 7 Ford Truths?

What is:


Built Ford Tough

Be Curious

One Ford

Play to Win

Create Tomorrow

Do the Right Thing

Put People First