Basics
This is the acronym for the database that stores information about hardware, software, and other IT assets.
This relationship type indicates that one CI relies on another to function properly.
Dependency
This team is usually responsible for overseeing the health, accuracy, and structure of the CMDB.
Asset Management Office
This ServiceNow feature visualizes relationships between CIs.
Dependency View or CI Map
This type of item in the CMDB represents a component of the IT environment such as a server, application, or network device.
Configuration Item (CI)
This diagram shows how CIs are connected and dependent on one another.
Dependency Map
Who is responsible for completing all mandatory fields and keeping the data accurate?
PPS Families and Asset Owners
What does PPS stand for?
Product, Platform and Services
This CI attribute tracks whether an item is in production, retired, or in maintenance.
CI Status
This type of CI is often linked to multiple CIs and also highlights whether Crown Jewel and Mission Critical Data
Business Application
This functionality ensures only authorized users can update CI data.
Take Ownership of CI
What tools is being used for reporting to provide insights into CI Coverage, Completeness, Compliance and Certification?
Power BI
This framework underpins the CMDB and defines IT service management best practices.
ITIL
This type of report highlights relationship between many Configuration items to Business applications
Many to Many Relationships
This is triggered when a CI is added, updated, or retired, and helps track data changes.
Audit Log or Change history
For hardware assets, what is the non-technical unique identifier
Serial Number
This is the key process responsible for maintaining the accuracy and integrity of the CMDB.
Configuration Management
When all mandatory fields are filled in, the value for this field is marked as COMPLETE
Completion Status
This process must be followed when a CI is changed in a production environment.
Change Management
This term refers to the automated population of CIs into the CMDB from external sources.