Manual Doors
What are the three different types of closers that are used for a manual door?
Overhead Closer
Floor Closer
Surface Mounted Closer
Difference between FSL and FBO?
FSL is fixed sidelites that do not break out, FBO is full break out and sidelites break out along with sliding panels.
Before arriving on site to a job what is the first thing you do?
Check the description/motes of the job and verify they have all parts if needed.
When should you be using ringcentral for work related phone calls?
Always
What are the part numbers for our stock standard and heavy duty closers?
DC4000 and DC6000
On a steel door package for exterior door, what are FOUR common parts to be installed?
Closer
Weatherstipping
Brush Sweeps
Panic Bar
Threshold
What is the first thing you should do when assessing the automatic door after checking in with IVR/manager and photos were taken?
Grab tech folder and follow the workflow for assessing electric and mechanical issues.
How are you able to tell the difference between private and maintenance customers?
Credit card on file and in custome fields.
Bonus:MSA on file with maintenance customer
What is used when you need to request PTO, sick day, or clock in/out?
Tsheets/workforce
What is the model number for a dorma floor closer?
BTS80
What is the standard thickness of a steel door frame?
5 3/4
What control is used for the horton linear?
C2150
When you are having issues with troubleshooting or installing a part, who do you call first for technical support?
Door controls or nabco.
*Also if warranty replacement is needed
Name two places, we provide, where you can find manuals, diagrams, workflows, and other useful tips?
Knowledge Center in SM8
Trainual
Google Drive
What are the 2 common measurements(center of spindle to first set screw) and brands of overhead concealed closers?
Dorma at 8"
Jackson at 7 3/8
What are the 3 mortise lock types and backset measurements?
Hookbolt
Deadbolt
Deadlatch
31/32
1 1/8
1 1/2
Differences between ixio and ultimos?
Ultimo has threshold protection(third curtain).
Ultimo will turn on redirection automatically when in 4 wire configuration.
When using a stock part out of your van what is the next step you should take?
Inventory app and quantity of part you used
What is the difference between the description and diary in SM8?
Description can be seen by the customer and diary is for in house use and customer can not see the diary.
What brand uses an MC521 control?
Stanley
What is the difference between FI and FS door and frame?
FI is insulated glass and 2 inch wide frame.
FS is 1/4 inch glass and 1 3/4 inch wide frame.
This component must be perfectly aligned with no interference between them or the door may intermittently refuse to close. Provides threshold protection.
Safety Beams
You have fallen ill, how do you input a sick day and notify superior?
What are the 3 things needed to be entered in sm8 when parts are received?
"RCVD" in custom fields
Picture of packing slip
Picture of part
This part of the operator provides feedback on door position, and when it fails, the controller overshoots or hunts for end points.
Encoder