Plays
Can a Play send an email on behalf of a CSM who is not a ChurnZero user?
No. The Send As user must be an active ChurnZero user.
What are the three announcement types available in a ChurnZero WalkThrough?
Pop-Up, Slider, and Tooltip
What Bulk Actions can you take from a Message segment?
Export
How many CRM integrations can a ChurnZero tenant have connected at one time?
Only ONE (ChurnZero enforces a single CRM integration per tenant)
What event in 1773 involved colonists dumping tea into Boston Harbor to protest British taxation?
The Boston Tea Party
When sending a message via CZ automation with the active hours setting enabled, which time zone is used to determine the active hours?
The time zone of the Send As user.
What tool can be used to move elements configured using DevLess from their default position?
The CSS Selector
In a Custom Dashboard with an "Active = True" filter, how can you include a widget that reports on churned/inactive accounts?
By using a widget-specific filter for "Active = false" and setting the dashboard-wide filters to be ignored on that widget.
When is the secondary mapping triggered for ticketing system integrations (Zendesk, Freshdesk, etc.)?
When there are multiple contacts with the same email as the one in the Requester field
Which country was the first to formally recognize American independence and sign a treaty of alliance?
France
JOIN txxxx.UserAccount ON play.UserAccountId = useraccount.Id
What are the three trigger options for starting a ChurnZero WalkThrough?
Element Click, Page Visit, and Anchor
A customer has a segment with two "Account Other Info: Deals" filters intended to qualify accounts with Deals Closed in the last 14 days that are NOT in the Expansion Pipeline — but unexpected results appear. What is the problem?
The two filters are working independently and referencing different Deals on the same accounts. They should combine the two filters to ensure the same Deals are being considered.
ChurnZero will NEVER push what type of data back to any connected CRM, regardless of the integration?
Usage/event data (ChurnZero is CZ-native and will not write usage data back to the CRM)
Who was the primary author of the Declaration of Independence?
Thomas Jefferson
What is the maximum number of Plays that can be processed simultaneously on a single ChurnZero tenant?
3 Plays
WalkThroughs cannot target elements inside what type of HTML container, even if those elements are visible on the page?
iFrames (WalkThroughs only display in the topmost frame of the application)
When configuring the Renewal Hub and receiving the error "Report unable to calculate; one or more records cannot be uniquely identified as a renewal...", what must the user do to resolve it?
The user must update the filters for their Renewal, Upsell, and Downsell records so that each criteria excludes records of the other types.
How do you merge accounts when one is CZ-only and the other is connected to the CRM?
Update the Account External ID in the CRM to the External ID of the CZ-only account.
What document, adopted in 1781, served as the first constitution of the United States before being replaced by the current Constitution?
The Articles of Confederation