Starbucks
5 Key Moments
Warmly greet customers
Offer for-here ware
Craft beverage with message on cup
Direct hand-off
Clean lobby & condiment bar
We only serve the highest quality ____ coffee
Arabica
Four steps of tasting coffee
Smell, Slurp, Locate & Describe
Chai translates to ___
Tea
Frappuccinos are often mistakenly ordered as
Frappé
Our values
Craft
Results
Courage
Belonging
Joy
Almost all the worlds coffee grows in _____
The Coffee Belt
Four tasting characteristics
Aroma, Acidity, Body & Flavor
Name every tea latte that we offer
Chai latte
English breakfast latte
London fog latte
Matcha latte
Hot tea people enjoy, especially when recovering from sickness.
Medicine Ball (Honey Citrus Mint Tea)
Our mission
To be the premier purveyor of the finest coffee in the world, inspiring & nurturing the human spirit - one person, one cup, & one neighborhood at a time.
The four fundamentals of brewing
Proportion, water, grind & freshness
Three layers of a perfect espresso shot
Crema, body & heart
Name every herbal tea Starbucks carries
Passion & Mint Majesty
Caramel Apple Spice is commonly ordered as
Hot Apple Cider