Who's Who! at NVI
Company Goals & KPIs
Products & Features
P&L Management
Payroll
100

Joining us in June of 2024, they are the newest General Manager to join us in District 202 Detroit.

Who is Nichelle Thomas

100

The most important feature included with every lens price on the lens mat, that guarantees the safety of that lens purchase.

What is the package

100

This promotion, which has been America's Best bread and Butter since it's inception has continued to be it's major selling promotion over the past 40+ years. Heavily emphasizing on a free eye exam with two pairs of blue-tag frame with Single Vision Plastic lenses included.

What is 2-for-79.95$

100

The Biggest, most controllable expense, that we as managers are responsible to control.

Payroll

100

You need to ______ payroll and match sales performance in order to ensure you are meeting the Payroll % for the period.

What is Leveraging payroll

200

The longest tenured doctor in our district. They guide their peers and fellow doctors by maintaining schedules, communications, and PTO requests (be it as vast and wild they are).

Who is David Krygiell

200

Please list the goals for the following two categories listed on the Partnership Report:

Confirmation:

Show Rate:

What is 

Confirmation: 90%

Show Rate: 60%

200

Known to get darker than it's sister lens. This lens made by the Transitions company is known to have a 10% resting tint even while indoors, and also DOES get effected by indirect sunlight and slightly behind the wheel of a car.

What is Xtractive Transitions

200

This number of remote exams need to be performed in office to cover the cost of having the remote examination lane open for a full-day

What is 8

200

If your actual sales are trending lower than your budgeted sales you should be adjusting your payroll in this direction to ensure you're meeting % goals.

What is Down/Less

300

The West Division RVP, who is in charge of every District manager from Detroit to San Francisco. Not to be confused with Matt McCandless who runs our East Division (along the east coast)

Who is Mauricio Wissinger

300

The number of Purchasers (at the same time of an exam), divided by the total number of exams seen on that day generates the formula for this.

What is Exam Conversion

300

This COATING which has been known to drastically enhance someone's capability to SEE better and be SEEN better. Helping in certain situations for things such as: Night time driving, Camera flashes, and shiny glossy surfaces.

Anti-Reflective Coating

300

If your office had a defecit following an inventory, or you had manually  completed an inventory adjustment, that will reflect on your P&L as this.

What is Shrink

300

If you are exceeding your budgeted sales, You should be _____ your payroll to accommodate for the increased traffic.

What is increasing
400

Taking over the role of the Chief Store Officer, this person is stepping into a pair of very seasoned shoes to fill, previously held by Sharon Pettit.

Who Is Mark Banner

400

This is the only time it is safe to assume you will not have to submit a Business Analysis for the week prior to Charles is when you're making this.

What is Exceeding Previous Week's Sales Goals 

400

Lenticular, Super Modular, Double D's, Glass, Executive Bifocals, these are all examples of types of lenses that share one thing in common at National Vision currently.

What is They've been discontinued
400

These products and services listed on our monthly P&L report share a 100% profit margin.

VF/RI 

Eye Care Clubs

Product Protection Package (PPP)

400

This is the amount of dollars budgeted to each office for overtime that is listed on your P&L in addition to regular hours.

What is Zero

500

This person, responsible for your audit evaluations, is notorious for wearing a "red blazer' when they're coming to give you any ill-news about your audit results.

Who is Robin Jarvis

500
The last form of communication between the office and patient to ensure that they are satisfied with their product and experience with America's Best.

What is 5 Day Callbacks

500

This service, which is an extension of the routine eye exam, is offered at a free rate when working with children at ages 13 and under. Similar in fashion to our discounting of Polycarbonate lenses for those 13 and under as well. 

What is Retinal Imaging

500

CAM, a category on your P&L that is used for budgeting things such as: cutting grass, snow removal, flower box maintenance stands for THIS set of three words.

what is Common Area Maintenance. 

500

A Full-Time doctor who's schedule AND works on any given Saturday receives this specific incentive that needs to be entered into Dimensions by the GM.

Premium Saturday 4/5/6 Day OD