Operations
What is our BOH Accuracy goal for:
Dairy?
Packaged Meat?
Goal is 80
What is the difference between Pick Accuracy & Fill Rate?
Fill Rate is calculated when the order is tendered and includes any changes made at car side to the order.
Pick Accuracy is a real time view of order fulfillment that is calculated when a trolley is completed.
What are the 5 behaviors for Friendly?
Smile
Greet
Eye contact
Visible Name Badge
Thank You
What is the goal for weekly milk transfers to Starbucks?
Answer: 3%
Where should your name badge be worn?
Right side of your uniform
What 3 items make up CX Index?
Kroger Call Center, Our Promise Shops, Customer Trip Satisfaction
True or False: Improper bagging is the #1 opportunity for customers in Pickup?
False: Produce Quality is the #1 opportunity.
What is due on day 15 for a new hire other than the 15-day check-in?
New Hire Evaluation
What is the Will Rescan Rate goal?
25%
What year was Kroger founded?
1883
What are the 6 Dairy Department Promise Shop questions?
Fresh Milk, Milk Shelves Clean, Eggs Full, Egg Shelves Clean, Yogurt Full, Yogurt Shelves Clean
If an associate can't find an item with an active BOH, what 3 steps should be taken?
1) Check for secondary locations.
2) Verify with Department Leader/Management via Radio.
3) Correct balance if incorrect.
What is Our Experience Promise?
Associates are Available, Knowledgeable, Helpful, Experience Maker
What is our goal for equipment inspections?
95% or higher.
What was the name of the company Kroger acquired in 1955 to enter the Houston market?
Henke and Pillot
In a wall-to-wall scan, what is considered a repeat item? What is the goal for repeat items?
Store Controllable that has been on the shelf 2 days in a row.
10 Items or Less
Apart from the Weekly Recap, what other email is sent on Monday by Pickup FS to help deep dive & address opportunities?
D13 DSD NFAO Breakdown Week X
How many hours are allotted for cross training ?
4 Hours
What is the markdown completion goal for losses with no markdowns?
70%
How many states is Kroger in?
35
Where should new Grocery backstock from a truck be scanned before being moved to top stock or backroom in Grocery?
What are the 8 Digital Modalities that determine the % to Total Digital Sales?
Instacart Curbside, Shipt, Instacart Seamless, Instacart Marketplace, DoorDash, Uber Eats, Ready 4 Delivery, & Pickup Sales!
What is the district goal for Fresh Start Participation? Frequency?
P: 100
F: 13
What are the 5 steps needed to catch a shoplifter?
What are Greg Foran’s "5 Fs"?
Fresh, Fast, Friendly, Affordable, For you