Visual Merchandising
The only level where quads should be placed
Top 4 Plates in a column
We are in the business of selling _____________.
Great Customer Experience. The difference between a $80 and a $450 jacket is primarily the experience we sell with it.
The 'O' in GOALS stands for ________.
Observe customer behaviours.
Importance of Zoning.
Helps provide an elevated customer experience, gives us greater awareness of our surroundings, and allows us to better support each other.
The direction of the hook for each hanger should be facing _______ on everything except gondolas.
The front of the store.
Calling out of a shift to study for an exam counts as an excused absence.
False. This puts unnecessary strain on your colleagues and increases workplace stress for everyone. Best approach is to deploy tools at our disposal, such as Storeforce, to swap shifts in order to accommodate everyone's well-being.
The number of layers to wear in order to get the insulation rating on a jacket.
Inner, Mid, Outer.
We can elevate the customer experience in Apparel by ___________.
Getting to know a customer through GOALS behaviours and offering them choices/options for a complete outfit.
Once a t-shirt has been folded into the t-shirt frame, you should check to ensure that the t-shirt is folded ___ around the frame before putting it to the floor.
Taught/Tightly
The three JD Values.
1) Delivering Customer Experience better than any other retailer
2) Representing the Brands we carry with excellent service
3) Creating a healthy and fun work environment by buiding a teamwork-focused culture
Difference between Snowproof and Waterproof.
Snowproof = waterproof; no taped seams or zippers. Waterproof has taped seams and taped zippers.
If a customer is cross-shopping between different zones, it is appropriate for me to leave my zone to continue helping them.
False, best practice is to reach out to the associate in the other Zone, and let them both know that the customer is shopping in a new zone and that the other associate is happy to continue to service the customer.
Describe the spot where security tags should be placed on a top (e.g. hoodie, t-shirt, jacket, etc.)
Through the seam of the back of the left arm.
As part of Health and Safety, what two physical spaces have a major impact on staff health, and how frequently should they be maintained? Who is responsible?
Staff Room and Bathroom should be cleaned every day. This includes a full sanitation of door handles, sinks, floors, and other high-contact areas. All team members, from SM to seasonal associates, are responsible for maintaining a safe workplace.
Explain Vibram (TM) to a customer.
Vibram is galvanized rubber soles; has a high friction potential (i.e. sticky at the molecular level) which means that the user will be less likely to slip on loose or slippery material.
Where a greeter stands at the front of the store does not affect the customer experience.
False. the Greeter sets the tone for the entirety of a customer's visit. The Greeter also sets the tone for how easy or hard it will be for their colleagues on the Sales Floor to assist customers.
Footwear Sale Racks are organized in the following order:
Gender, top to bottom, Best sellers, largest to smallest.
What the letter "E" in the acronym "KINDNESS" stands for.
Express gratitude towards your teammates and colleagues.
What is the best way to learn new selling behaviours?
Roleplay with your colleagues and managers for support.
The appropriate time to be focused on zone standards is __________________.
When there are no customers in your zone, or there are less than three customers per associate in your zone.