Visual Merchandising
The only level where quads should be placed
Top 4 Plates in a column
We are in the business of selling _____________.
Great Customer Experience. The difference between a $80 and a $450 jacket is primarily the experience we sell with it.
The number of layers to wear in order to get the insulation rating on a jacket.
3.
The 'O' in GOALS stands for ________.
Observe customer behaviours.
Where a greeter stands at the front of the store does not affect the customer experience.
False. the Greeter sets the tone for the entirety of a customer's visit. The Greeter also sets the tone for how easy or hard it will be for their colleagues on the Sales Floor to assist customers.
The direction of the hook for each hanger should be facing _______.
The front of the store.
As part of Health and Safety, what two areas have a major impact on staff health, and how frequently should they be maintained? Who is responsible?
Once a t-shirt has been folded into the t-shirt frame, you should check to ensure that the t-shirt is folded ___ around the frame before putting it to the floor.
Taught/Tightly
Describe the spot where security tags should be placed on a top (e.g. hoodie, t-shirt, jacket, etc.)
Through the seam of the back of the left arm.
Calling out of a shift to study for an exam counts as an excused absence.
False. This puts unnecessary strain on your colleagues and increases workplace stress for everyone. Best approach is to deploy tools at our disposal, such as Storeforce, to swap shifts in order to accommodate everyone's well-being.
Footwear Sale Racks are organized in the following order:
Gender, top to bottom, Best sellers, largest to smallest.
What each letter in the acronym "KINDNESS" stands for.
Kindness at the core
Inquiry into how to best get support
Navigate with a plan
Deploy tools and resources
Notify MOD
Express gratitude
Sustain goodwill
Support each other