Dress Code
Standard for Shirts.
-Petco Shirt With Name Tag
Must be used While a pet is on the table.
Groomers helper (explain how to use for bonus)
A partner swears on the sales floor.
Documented Discussion
What are the three Components of our Companion Animal MB Plan and the behaviors that accompany each?
RFC- 40/60 Crickets Bagged Daily
Live Aq Plants- Offer to every FW guest every time
Frozen Fish Food- Offer to aquatic guests every time.
Benefits of AutoShip
15% off your 1st order
5% off after that
Stacks with Perks Premier
Standard for Pants/Shorts.
-Solid Color slack or denim
-Knee Length
-No Cargo/Baggy
-No Holes
-No Hot Pants
Service Authorization
-Reviewed During 7PPCC
-All items initialed if applicable
-Signed by Pet Parent
A partner no call no shows 3 shifts in a row.
Reach out to the partner each day for 3 days. The final day leave a message explaining that this is their resignation if we do not hear back. Partner to process termination.
Clip Strip Expectations
-Utilize Clearance
-Keep Current and Merchandised
-Refresh Weekly
A pet will get a free Birthday Gift if Pet Parents do this.
Sign up for Petco Perks, download Petco App, Complete Pet Profile.
Shoes
-Close Toed
-Tennis Shoe/ Sneaker
-No Platforms/heels
Temperature
-Never 80 or above
-Never Below 60
A partner discusses controversial topics with others (race/ gender/ politics/ body types)
Partner with DM/HR/ER
These Three Subcategories are how we will win in Supplies.
What are
1. Pest
2. CLH
3. Halloween
Amount of points to get $5 off.
5000
This common piercing jewelry is out of dress code and also depicted on bulls.
-Hoop
-Nose Ring
Must be used if assisting a Stylist
Bite Gloves
A parter comes to work out of uniform.
Send the partner home to change. Documented Discussion.
What are the August Activations around Nutrition? (There are 5)
-Daily Huddle assigns Nutrition Ownership
-Pull Grooming Appt Report Daily
-GM/GSL 1:1 Weekly
-Observe 7PPCC
-GSL Selling Skills Training
If a guest has points available, this is when you apply them.
When they Ask to redeem.
Head Gear
No headgear is approved unless an accommodation has been entered and approved.
Solid Colored hair bands are ok.
Kennel Dryers
-Never on Brachy Breeds
-1 Per Door
-No more than 10 minutes
A partner admits to coming to work under the influence of drugs/alcohol.
Partner with DM/ Suspend/ Term.
Q3 Fundamentals (There are 6)
-Inventory Accuracy
-Clean And Recovered Stores
-BOPUS Fill Rate (bonus for time)
-Customer Engagement
-Dress Code
-Scheduling
Benefits of Perks Premier
Dog/Cat
$15 Monthly/ 10% off nutrition/ 20% off Litter and Grooming
Companion Animal
$5 Monthly/15% off nutrition/15% off supplies