The Route(ing) is Right
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Beverage Basics
Bonus Materials
100

Where can you go to access the Routing Dashboard?

BOH Computer or POS

100

Which beverage components will we say farewell to on 11/7?

Bonus - are you able to donate them?

Oleatto and Toffee Nut


Bonus - YES! 

100

What is the new acronym for COSD and what does it stand for? 

TSD - transactions per store day

100
What major adjustment will we make to beverage modifications with Holiday Launch?

NO CHARGE FOR ALT MILK! 

100

Treats that will be joining our RTDE and Impulse Items

SkinnyDipped Dark Chocolate Peppermint, Perfect Bar® Dark Chocolate Mint and Tony's Chocolonely Milk Chocolate Gingerbread

200

Where should brewed coffee and un-warmed pastries stickers print?

NO WHERE! We should gather this item while the customer is present.

200

Where can partners go for additional resources related to voting? 

200

When stores with Compact Draft Two Tap Nitro System (Joe Tap) units will receive a plastic shroud that keeps the tap screw secure.

Throughout November

200

How will you begin each SSV meeting? 

BONUS - How often and how long are the meetings?

With a coffee tasting! 

Bi-weekly for 60 minutes (non-coverage)

200

What actions should Shift Supervisors take when pests are present in the store? 

1. Submit a digital ticket through MyDaily

2. Assess the scenario for immediate actions (station assessment, EXECUTE and verify all cleaning tasks on ops station cards, open tickets for any facilities issues)

3. Communicate to SM (if SM is not in store, use MyDaily to share activity, action taken and support needed) 

300

The number of printers we should be using when 1 partner is deployed to bar. 

One

300

Talking Points: 

If asked whether Starbucks supports a candidate...

We encourage civic engagement year round and encourage everyone to make their voice heard. 

Ensure all partners review the talking points and are empowered to move through the conversation. 

300

The tool we can use to make educated decisions about Holiday HOO.

FY 25 HOO Analysis

300

Name the 4 major components of Siren Craft System.

1. Beverage Routines

2. Beverage Sequencing 

3. Playcaller Position

4. Ready, Set, Go Card

300

When are Mark-outs due and what are the 5 major items?

11/17

1. Partanna

2. Toffee Nut

3. Cups

4. Raspberry Pearls

5. Summer Berry 

400

The number of labelers that should be in use if you have 2 partners deployed to ESP and 1 to CBS

3

400

What is the Quarterly Excellence Award cadence changing to? 

Nomination window is the last month of the quarter and the selection window is the first 15 days of the next quarter. 

Make sure you are prepared so no Quarterly Excellence Winner gets left behind! 

400

What is causing additional "updates needed" in SPA Tool? 

Previous default preferred hours was 12 and now that partners have access to update, all default values have been removed. 

400

What are the 4 major steps of the Peak Playcaller Cycle?

1. Observe

2. Assess Bottlenecks

3. Resolve Bottlenecks

4. Finish

400

Which US state does not have a Starbucks?

NONE - Starbucks have stores present in every store of the USA. 

500
True or False: 

Routing would look the same for both of these plays: 

1 ESP, 1 CBS

1 ESP, 2 CBS

TRUE

500

New Food Share Resources

  • FoodShare Program Guide:(FoodShare Launch Guide is being retired) 

  • Editable FoodShare poster: Redesigned for partners to insert and share the local Food Bank their store supports 

  • Replacement stickers for BOH refrigerator

500

What announcements "Invest in your journey"

- Leadership Experience 2025

- Career Growth and Development with a goal of hiring internally for 90% of retail leadership roles. 

500

What are the 5 major steps to beverage routine?

BONUS - What are the customer service basics?

1. Label Cup

2. Queue Shots

3. Add Syrup

4. Steam Milk

5. Finish


BONUS - Look up, make eye contact, and smile. Greet customer by name if known


500

Which US City has the most Starbucks?

New York