Account
What is the color that indicates an account is an enterprise in Admintool/Backpack?
Orange
Courtesy orders can only be placed if the total order value or store item value is less than what?
$100
Name the article that helps you with Win Client update issues.
[Troubleshoot] Win Client Update Common Issues
Removes Stamps.com registry entries and non-data files from the Stamps.com Program Files folder, as well as uninstalls Stamps.com
Clean.exe
What is the difference between a thermal printer and inkjet or laser printer?
Thermal printers use heat instead of ink or toner.
This section in Admin tool is where you would go to update the customer's contact information.
Account Settings > Contact Information
What two things should you never select on a Shopify order?
Fulfill Item and Create Shipping Label
This article will help you assist a customer who is behind on their service fees.
We use this tool when customers have issues installing the client.
Windows Installer Cleanup Utility (aka WICU)
What kind of logic do Automation Rules use?
IF/THEN Logic
An account in Admin Tool showing a SAS account type and a platform range of 200 has what kind of rates?
MRC Rates
What store are Welcome Kits found and shipped from?
SDC Supplies Store (Legacy Store)
This article will help you when dealing with military address shipments.
Gives detailed information about a customer’s system. Includes installed applications, running processes, startup items, Windows error reports, and more.
System Information (sysinfo or msinfo32)
What does ODBC stand for?
Open Database Connectivity
Where do you look to see if the customer is up to date on their monthly service fee
Customer Profile > Account Status > Resubmission Req.
What two store order processes are different between the legacy and pilot stores?
Reorders and Returns
What article lists the additional chargeback fee?
[How to] Handle ACH Returns & Chargebacks
This connectivity tool's test results are automatically saved to the C:\ drive.
Test.exe
What two file types can be used to import orders?
.csv and .txt
This section in admin tool allows you to process courtesy Service Fee credits.
Credits> Credit Card Refund
You can use this numerical ID to find a customer's profile in Shopify.
Bridge ID
This article helps guide you in generating a client log.
When you generate a Client Log on the 64-bit WinClient, what is the newly generated temp file named after?
The current date.
What postback information is sent to Etsy once shipment labels have been printed?
Tracking number, shipping status, and mail class used.