Accounts
This Tool is used to gather and find all information for a customer
Backpack / Admin Tool
What is the Name of the NetStamps product
Gallery NetStamps Sheets
Name the article that informs you how many pieces of information you must verify once you locate a customers account and what are some of those options.
[How to] Perform Account Verification
Provided assistance to a customer who could not print NetStamps on Print.stamps.com. Assisted by explaining what NetStamps are and was able to print at the end.
Technical > Web Client
Customer reaches into support because they are trying to print a NetStamp but it fails giving them "Error -1 Object reference not set to an instance of an object. Please try again.”
Tech (may come in on any queue)
This section in Admin tool is where you would go to complete a DNB/DNI
Credits > Account Credit
This article will help you in assisting a customer who closed their account 10 weeks ago and has still not received the 1 MILLION dollars left on their account balance
Customer reached in to find out where his items are. He has been waiting for 4 weeks and is done waiting! demands you take care of this!
Account> Store Order> Refund Requested
Customer reaches in because she received an order but it was incomplete. She is trying to find the rest of her order
Store
What does an Orange banner on the headers in admin tool customer profile page mean
That it is an Enterprise account
SDC Supplies Store
This article will help you get info in assisting a customer who needs a larger postage balance for their bulk shipping so they don't have to purchase every 10 minutes.
Customer had issues with completing a shipment on the web client. You assisted with ensuring the proper USPS format for an address was followed.
Functionality > Address Verification
Customer reaches in because she got an email about a package that was being sent to her and she did not order anything from us.
Accounts
This section in Admin tool shows you the information a customer used when registered for an account.
Offer Info
Order's older than this date that are left unfulfilled are offered this promotion for future purchases.
20% off discount on future orders.
[How to Handle] Inquiries About the $100 Funding Limit
Customer reached in because they kept getting an error when trying to log into their account. Customer was using their email to login with their password. You educated your customer on what is needed to login.
Login > Forgot Username
Customer reaches in regarding not being able to purchase postage on her account and cannot print
Accounts
This section in admin tool allows you to see the last print/purchase attempts for a customer
Transaction History> Balance History
You can use this numerical ID to find a customer's profile in Shopify
Bridge ID
Detective Angela Lopez of the LAPD is calling in demanding a report of all shipments one of our customers. She threatens to hold you and arrest you if you do not provide it immediately. What Article do you use.
You received a call about a customer who could not see their printers when trying to print from the Web Client of Stamps.com. You entered the info into your tier-1-tech-consult workflow and were told to transfer to tech.
Basic Tech Transfer > Connect Issue
Customer received her printer and has set it up.
She has worked with someone to setup the proper drivers and it still does not print.
Tech