Barriers to Communication
This barrier occurs when the receiver misunderstands a message due to poor listening skills or lack of attention
What is a psychological barrier?
This communication channel involves speaking directly to someone, such as in conversations, meetings, or phone calls.
What is verbal communication?
This type of nonverbal communication involves facial expressions like smiling, frowning, or raising eyebrows.
What are facial expressions?
Misconception or Facts
Listening is a matter of intelligence
Fact
What is listening
Listening is a highly complex process by which spoken language is converted to meaning in the mind
This type of barrier includes noise, poor lighting, or uncomfortable seating that interferes with communication.
What is a physical barrier?
This channel includes emails, reports, memos, and any message that is written down.
What is written communication?
This refers to how high or low a person’s voice sounds when speaking.
What is pitch?
True or False
Evaluative Listening is the kind of listening that involves making judgments about what the speaker is saying.
True
What is the purpose?
Our department should adopt remote work because it increases productivity and employee satisfaction
To pursuade
This barrier arises when people use jargon, complex language, or unfamiliar terms that others do not understand.
What is a language (semantic) barrier?
This communication channel uses body language, facial expressions, gestures, and posture to send messages.
What is nonverbal communication?
This refers to how loud or soft a speaker’s voice is when delivering a message.
What is volume?
Listening has been found to be a vital skill for job success and is one of the essential qualities of a good manager.
True
Let me tell you a funny story about my first day working in customer service.
To entertain
This barrier is caused by differences in values, beliefs, customs, or cultural backgrounds between communicators.
What is a cultural barrier?
This modern communication channel involves the use of technology such as social media, video conferencing, and instant messaging.
What is digital (electronic) communication?
This vocal element involves how fast or slow a person speaks, affecting clarity and understanding.
What is rate (speed of speech)?
Identify any 3 out of the 8 key listening skills as discussed in class
Recognizing Literal Meaning
Understanding Vocabulary
Making Inferences
Identifying Main Idea
Determining Purpose
Drawing Conclusions
Analyzing Reasoning
Finding Evidence
List any 3 of the types of business presentation style
–To inform
–To educate
–To arouse
–To persuade
–To move to action
–To entertain
This barrier occurs when emotions like anger, fear, or stress affect how a message is sent or received.
What is an emotional barrier?
This communication channel refers to the structured flow of information within an organization, such as upward, downward, or horizontal communication.
What is formal communication?
This term describes variations in pitch, tone, and volume that make speech more expressive and engaging.
What is vocal variety?
Identify any 3 techniques of a confident speaker
•Maintain eye contact
•Stand up straight
•Speak clearly
•Slow down your speech
•Use purposeful gestures
•Smile naturally
•Pause instead of saying “um”
•Know your material
•Dress professionally
•Start with a strong opening
Exmplain what happen in the flight or fight process
Think about the last time you had to speak in front of people. How did your body react?”
Students should identify things like:
Sweaty palms
Fast heartbeat
Shaky voice
Forgetting what to say