On Boarding
the first step of the on-boarding process?
What is send a thank you card or email
This is the way to make a positive impact in your community. Sorry, no pay.
What is volunteering
Doing this actively is important
What is listening
This is celebrated once a year and everyone has one
What is birthday
this is the year State Farm was founded
1922
the 2nd step of the on-boarding process?
What is the Welcome Call.
This is a good place to read a book
What is the library
this means to give power or authority
What is empowering
This is what you show people when we are talking to them.
What is empathy, understanding, friendliness, respect.
This is who founded State Farm
Who is George Mecherle
DAILY DOUBLE
the third step of the on-boarding process and who completes this?
What is the Check Policy for accuracy.
Who is the person that wrote it.
Children are here Monday thru Fridays
What is a school or daycare
The opposite of deception
What is honesty
This is how often we offer reviews.
Annually
Year and half
Every time we speak to them if we haven't offered them one.
Complex issues
where is State Farm's headquarters?
The fourth step in the on boarding process
What is Auto Review
if you love animals, this is a good place to volunteer
What it the SPCA, dog or cat rescue
The word we use and the opposite of Cookie Cutter
What is Personalize or needs based
This is the number one reason customers leave us
What is Auto Only, no multiline
DOUBLE JEOPARDY
Who wrote the original State Farm jingle
Who is Barry Manilow
The final step in the on-boarding process
HO Review
This is hard work, but the reward is great, people with food insecurities are very thankful.
What is a food kitchen or serving breakfast for Gettysburg Cares.
This is our primary goal
What is help customers plan for the future and protect what matters the most.
State Farm Customers really like
ease of process
different communication methods
knowing there is an office they can go to
an agent
same phone number
How many State Farm agents are there?
over 19,000