Objections
Random Google Facts
TV installers
By the #'s
100

I had Google a couple years ago but it was too expensive. 

Do some discovery, who did they switch to, did they have our TV, tell them about our updated systems/products. 

100

What are the new FTE knock policies if under 100% attainment. 

30 knocks AND 4 hours

100

Who are our streaming installers?

Oscar Knowles, Tyler Zahnter, Connor Mcclain(FTE only)

100

Expected knock avg. per day

40+ per day

200

You put the NIU on the wrong side of the house, I want it next to my Office!

Apologize, acknowledge the complaint, tell them you will see what you can do, but if it ran to spec, discuss the following- House wrap, advantage of the mesh system. 

200

What are the ways to earn bonus points (TVCs)

First Sign up, 2+ in a day, after 7pm. 

200

When is the next available date for our streaming installers?

OCT 11

200

What is the expected open rate range

30-40%

300

I have the Tmobile internet and its cheap!

Talk about reliability, our routers, and our steady pricing. 

300

What should you do in case of a HUB'd account

Notify the CX and apologize for the delay, but this is what ensures that they will get the best version of our product. 

300

When should you schedule a self install with Oscar or Tyler?

Never they are strictly streaming!

300

What is our stretch goal this month?

780

400

I want to continue to use my CAT-5 system I have in my house!

We do not hook up to an existing coax system, we are true fiber into the home. 

400

Name the 3 URL's you can use to pull up the check availability screen.

400

How do you schedule a self install appointment(whole process)

pull up the opportunity on sales force, click view in CSA, go to scheduling, repairs, self install. 

400

How many do we need for goal, and our per day to stretch? 

Need 105 for goal, 35 per day.
500

I pay 60 with spectrum and have their Mobile phones, so i can't leave. 

Mobile lines will go up 10$ per line, otherwise talk about other options, then build value and why they should pay 10$ more for better internet.  

500

What is the max speed over WIFI that WIFI 6E can handle?

2.5 gb on average

500

When should you leverage our streaming installers?

multiple answers (we will decide) 

500

What is a appropriate post connect cancel/suspended rate

<5%