Objections
I am currently working right now I'm good.
Ya sorry, just real quick I am letting you know...
Totally understand, I was just sent out here to let you know....
ect..
(Use follow-up as a last resort)
Does Youtube TV have free, unlimited DVR?
Ya.....
What side of the door should you stand on.
the side with the hinges.
Someone says they signed up literally 5 minutes before you got to the door, you answer any additional questions they have, do you claim that sale?
No, if you have not made contact with the customer before they signed up you do not get credit.
Y'all don't have TV!!!
Bring up how Google owns YouTube TV and the benefits of having TV over the internet, while also including they can go with whatever internet based TV that is better suited for them.
Does Sling Carry ABC network?
Yes, it is the only local channel it carries across all markets.
How far back from the door should you be?
6ft makes the customer most relaxed.
A follow-up calls you and says they signed up when they called customer service, do you get that sale?
No, since CX service closed, you will not get credit.
I pay 60$ for media com, it works good enough for me.
Multiple answers- Up to Sarah discretion to award points.
Which Streaming provider does not carry history Channel?
Youtube TV
How many consecutive times should you knock a door?
At least twice, first knock usually just means Amazon delivery for most people.
You see that a fellow rep put a follow-up activity on a house 3 days prior but you knocked it and closed it, should you get credit?
The technical rules is that the last rep to make contact gets credit, but you should wait 2 weeks before following up with another reps activities to avoid conflict.
Y'all destroyed my lawn when you put that stupid box in the ground, I don't it!
acknowledge, apologize, do what you can to deescalate the situation, make them realize it was not you who did it and you will do what you can to make it right.
What is the 2nd most popular live TV Streaming platform?
FUBO, 3rd being Direct TV Stream
When you enter a home to talk/sign someone up, what should you do?
Let your manager know, or put EH (entering home) in the chat for safety reasons.
For schedule compliance and attendance, if you have to call in on a shift, when should that take place?
At least 2 hours before the shift starts, if you call in after a shift starts, it is considered a no call no show.
I got Gfiber a year ago and it was AWFUL!
Ask if a tech ever came to try and fix it
Ask which routers they used.
Build trust with them, tell them that with you, you can expedite any problems they may have.
ect.
What Live TV streaming services can you get through Apple TV?
Currently, only YouTube TV
How should you be standing when someone opens the door?
Relaxed, 6ft away, aligned with the door hinges, angling towards the customer at a 30-45 degree angle.
If you get a sign up but you don't log a sign up activity within 30 minutes, what should you do?
Log the activity as soon as you can, then you need to file an attribution bug immediately describing the situation. Get with leadership if unaware on how to file for attribution.