INVENTORY ACCURACY
You need to be below this number in HINO & Threshold reports on a daily basis (units)
100
Finish this sentence:
We are __________ with our Makers!
Obsessed
What is the Rewards Stretch Goal?
75%
VOC is most impacted by these two processes, name BOTH
Processing The Truck
This report can be used to identify each Framer's ability to sell different components.
DFS
True / False
Negative on-hands cause OVERSTOCK
True - A negative on hand generates an order for product, even though the product is in the store.
Name the value described here:
Michael's just loaded a new POG for RESIN product, it has been shown on TikTok and Instagram on viral videos.
We're Always Improving Our Craft
True or False - Rewards should be added into return transactions.
True! Every transaction we do should include the customer's Rewards information.
VOC Cleanliness is driven by which two factors?
NAME ALL THREE FOCUS AREAS for the District Framing Gameplan
Units, Sales, Frame Express
How many outs should you be scanning for customer outs daily? (Range)
150-250
Name the value described here:
Asking the associates what gameplan we should choose for this Month's game plans.
We're Better Together
When did the Rewards Pocket Cards arrive in stores?
4/26 - you all should be using them already!!
What is the expectation for ASM's and SM's for HomeBase Observations per week?
One HOMEBASE observation per MANAGER per WEEK
True / False -
The more Frame Express, the better!
False, Frame express goal is 25%, we should be converting some of those frame express customers to CUSTOM framing.
Flex Locations are Located
True / False
You can hold cashiers accountable for their rewards number if they cannot meet goal consistently
FALSE - you hold cashiers accountable for behaviors, not their rewards number.
When does Boy's and Girl's Club end?
6/5 - We need to drive this program all the way to the end!
If you receive 10 surveys in total, 5 of which were negative - how many more POSITIVE surveys would you need to get to the goal of 70%?
10 surveys, with 5 negatives = 50%
17 surveys, with 5 negatives = 70%
Answer 7 MORE positive surveys
Give ONE of the three ways we will impact UNITS in custom Framing:
SM Validating daily focus planner, has units goals assigned to all framers.
Framers are to be assigned for sales floor goals for Frame Express, Specialty Surface and Sectionals daily.
Weekly SM Validates the estimate program.
What is the % Goal for NEGATIVE ON HANDS?
Less than 10%
Publishing the schedule every week on time, and writing a schedule that correctly fits associate's availability falls under what value(s)? Name ONE
Do The Right Thing
We Put People First
True / False
Every Monday you should be sending bottom 5 cashiers AND Frame Shop Rewards info.
True
Every hour, on the hour, the HomeBase manager should be doing this:
Fine Arts Basket Walk
FALSE - SM's have to validate the estimate program and provides feedback and direction.