Show:
Let's GROW results
Nov Update
Holiday Launch
Everything Else
Is Your Food Safe?
100

The three types of customer complaints we now track

What are:

- Customer Experience Survey "No" responses

- Customer Contact Center reason codes include: Incorrect Order, Poor Taste or Smell, Service Issue, Order Delay

- Google 1 and 2 star reviews?

100

This is discontinued

What are pennies?

100

The dates for Holiday launch and Red Cup Day

What is 11/6 & 11/13?

100

This is the order of the 5 key moments of back to Starbucks

What is/are 

1. smile and a warm greeting

2. Offer for here ware

3. Highlight beverage craft/cup writing & delight customers

4.Direct handoff in cafe & coffee served at POS

5. Clean and stocked condiment bar?

100

These are two examples of a visual indicator to replace your small-wares

What is visible discoloration, build-up, item is chipped or cracked?

200

These are the 5 metrics of the GROW Report

What are Customer Complaint Rate, Customers Served (Peak Growth), Preferred Range, Food Items Unavailable & Food Safety Assessment?

200

Name an automated counting update and when it takes effect

What is:

  • Core 5lb coffee bags will use unique ACI labels at each row. 

  • Iced tea will now employ one, ‘ITP’ ACI label and will be counted using a pick list, similar to hot tea ‘HTP’ pick list. 

  • Starts 11/3?

200

The 5 drinks for Holiday launch

What are:

Peppermint Mocha

Peppermint White Chocolate Mocha

Caramel Brulée Latte

Sugar Cookie Latte

Iced Gingerbread Chai?

200

This is the container a partner beverage should be in while working in a store and what the container needs to be food safe

What is in a personal cup or for here ware and a lid?

200

Name two reason why you would get a critical violation in the pest section for fruit/small flies & house/large flies

What are:

 Fruit/Small flies observed in multiple areas and/or on food

House/Large flies observed in multiple areas and/or on food

Pests observed inside pastry case?

300

These are the Ecosure audit violation types and the points deducted for each violation type

What is Critical - 5pts, Major - 3pts, Minor - 1pt?

300

These are the items that will effect your item unavailable score

What are:

Beverage components, coffee travelers, at-home coffee and packaged food?

300

This is a core addition to our food case

What is the Cinnamon Pull-Apart?

300

This is happening 10/29-11/5

What is our secret menu finalists will be featured in the Starbucks app and a voting poll will be available via Starbucks Instagram to select the winner?

300

Item one must be present in each Fridge & Freezer in your store while item two must not be torn or dirty for your fridges & Freezers

What are/is thermometer(s) and gasket(s)? 

400

The day the grow report updates and time in EST

What is Tuesdays at 2:30pm?

400

The qualifications for a trip to Costa Rica and how to get entries to the lottery

What is 

  • Your coffeehouse must earn a 4+ Shot Score in November or December, as reported in the Grow Report, to be entered into a lottery.
    • If your coffeehouse hits 4+ in one of these months, you’ll receive one entry.
    • If your coffeehouse hits 4+ in both months, you’ll earn two entries – doubling your chances to be selected!?
400

Our four offer days this promo

What are Veteran's Day Offer, Partner Shopping Days, Starbucks for Life & End of Year Sale?

400

This is the new percent max you can get paid out for your bonus

What is 200%?

400

The Keyholder/playcaller on duty should be prepared to do this and answer these when Ecosure walks into the building

What is walk with the auditor and answer PIC knowledge questions?

500

Name the metrics that are a rolling 8-week and the metrics that are a rolling 4-week

What are Customer Complaint Rate & Preferred Range Met (8-weeks), Peak Growth & Food unavailable (4-weeks) ?

500

The four cleaning and maintenance updates and when the CST Validation tool will update

What are 

  • Teamwork Opening Station Card   

  • Ice Machine Bins 

  • Dishmachines

  • Device Cleaning


and 11/7?


500

The coffees released this promo in their roast order with the suggested food pairings

What is:

Starbucks Christmas Blonde Roast Food Pairing: Sugar Plum Cheese Danish

Starbucks Holiday Blend Food Pairing: Cinnamon PullApart

Starbuck Thanksgiving Blend Food Pairing: Cranberry Bliss Bar

Starbucks Christmas Blend Food Pairing: Polar Bear Cake Pop?

500

Thing 1 is available 11/4 and thing 2 is available 11/12

What is Store Resources App (11/4) & Green Dot Assist

500

These things happen when you fail an Ecosure audit with 75% or below

What is:

-Get a re-audit  

-Fill out a close the gap plan 

-Your store stays at 1 shot until close the gap plan is resolved?