Working Together To Support Stations
What is the # of items that would trigger a bottleneck at espresso bar with 2 machines?
5 or more
What are our three service expectations for every partner?
Welcome With a Smile
Learn names and orders
Thank with eye contact
What 3 coffees are we featuring?
Thanksgiving Blend
Christmas Blend
Holiday Blend
Whats my favorite food?
Pizza or Sushi
There is a bottleneck at the Channel’s Consolidation Area or Hand-Off Plane.
First the Play Caller position performs the Green Apron Host Cycle. o If there is an assigned barista working in the Green Apron Host position, the Play Caller position will follow the HandOff Routine for the assigned barista to prioritize moments of connection with customers.
What is the LATTE Model
Listen
Apologize
Take Action
Thank
Ensure Satisfaction
What are the two new hearty and comforting options for our RTDE case?
Short Rib Grilled Cheese
Turkey and Stuffing Sandwich
How many family members do i have at Starbucks?
3
There is a bottleneck at the station and there is only one barista deployed.
Support by finishing items and delivering them to the staging area or customer. • Follow the Barista 2 steps in the Sequencing Food- Working Together Tool for guidance.
What are the 5 key moments?
Warmly Greet Customers
Offer For-Here Ware
Craft Beverage with Message on Cup
Direct Handoff
Clean Lobby and Condiment Bar
What is our veterans day offer?
Free tall iced or hot coffee for veterans or their spouses
How old are my babies?
2 and 1
What does barista 2 do in working together to support espresso bar?
Finish and Handoff from the stopping point on
Iced Shaken Espresso : Ice/Shake/Finish
Espresso: Finish
What are the 4 expectation updates after our market visit on the CS?
Timer in pocket
Station Cards in Pocket (Cycle Task/Customer Area)
Always Deployed unless Playbuilder
2 activated recovery cards
How do you make the Tiramisu Velvet Latte?
1. Prepare Velvet Marscapone Cold Foam (in Cold Foam pitcher or Portable Cold Foamer) · Pour Vanilla Sweet Cream to 100ml line. · Add 2 level scoops (large scoop) of Velvet Custard powder. · Blend – press button #3.
2. Queue espresso shots 1 1 2 2
3. Pump Vanilla syrup 2 3 4 5
4. Steam milk · Pour 2% milk to appropriate line on pitcher. · Aerate 1-3 seconds.
5. Finish · Fill cup with steamed milk and 1″ (2 cm) below cup rim. · Top with Velvet Marscapone Cold Foam. · Add 1 ring of Mocha from a drizzle bottle in a ring around the rim of Cold Foam. · Finish with 10 shakes of Cocoa and Coffee Dusting topping to fully cover the top
How old am I?
OLD
There is a bottleneck at the station, and all espresso machines are in use, or recommended positions exceed available equipment.
Work with the barista at the Espresso Station to produce drinks together. • Follow the Barista 2 steps in the Sequencing Espresso - Working Together Tool for guidance.
What are 3 updates to expectations are the green apron host?
Be present on the customer side of the counter
Minimum 2 activated recovery cards
In lobby engaging with guests, not just planted at handoff
How do you make the apple pomegranate refresher?
Scoop Pomegranate Pearls into cup 1 2 3 3 2.
Add Apple Refresher base Fill shaker to Base line.
3. Add cold water, lemonade or coconutmilk Fill shaker with water, lemonade or coconutmilk to Water/Lemonade/Milk line.
4. Pump Green Coffee Extract (red pump) 1 2 3 4 Skip this step for a No Caffeine Refresher.
5. Add ice and shake · Fill with ice to Ice line. · Put lid on shaker and shake 10 times.
6. Finish · Pour contents into cup 1/4″ (6 mm) below cup rim. · Lid (tall/grande/venti): Nitro/Cold Foam Lid. · Lid (trenta): Pearls Lid. · Straw: Pearls Straw.
What are the name of my dogs?
Harley/Bella/Olivia