my SS Approach
Works in partnership with the store manager to create store plans and ensures the team is working together to make every customer feel special.
What is Running Shifts with Customers at our Core?
Devoting your attention where it matters to craft exceptional customer and partner experiences
What is staying aware?
Your drink should be perfect every time. If not, let us know and we'll always make it right.
What is the Barista Promise?
a creamy blend of vanilla custard flavored sauce, milk and ice, layered on top of a splash of strawberry topping, and finished with vanilla custard flavored whipped cream with a sprinkle of graham cracker topping
What is Strawberry Choux Cream Frappuccino?
Anticipates problems and uses their resources to calmly and confidently respond.
What is Solving Problems in the Moment?
Leading by example and cultivating an environment where partners feel recognized and cared for.
What is Action?
Soymilk card and Coconut milk cards are part of..
Inspired by the classic French cream puffs and in French means cabbage
What is choux?
The excellence expectation for shift supervisors
What is Excellence in operations leadership?
empowerment, and how, as leaders, we can tactfully guide our team towards demonstrating the behaviors that create exceptional Starbucks experiences
What is Influence Action?
To support this initiative Straws and/or disposable utensils will no longer be given automatically, and will negate all our existing standards.
What is the Skip It Initiative?
a chilled dish of fresh or dried fruits that has been slowly cooked in sugary syrup
What is compote?
A consistent way to prepare lead and transition your shift so that teamwork can thrive
What is the Shift Pattern?
taking time to get to know each of our partners and supporting an inclusive environment where everyone feels able to be their authentic selves, we build a culture of empathy and understanding that will inspire them to a better performance.
What is Understand your team?
Implemented in your store when possible, to ensure we optimize efficiency and reduce energy consumption
This blend honors the innovations of women from farmer to roaster to barista
Helps those running the shift understand how to keep the store safe, welcoming, and meeting customer and partner needs.
What is the ACT Decision Making Model?
how we show partners appreciation for their hard work and contributions every day. We want to consistently recognize and celebrate their achievements and efforts in order to inspire them to be at their best.
What is Show Gratitude?
Hiring people with the right qualities is the beginning of making every customer feel special. Behaviors of being Friendly, Engaging, Empathetic, Helpful, Attentive, and Genuine are components of this.
What are the Hiring Expectations?
This coffee is processed using the washed method to create herbal flavors that elegantly balance the bold characteristics of this growing region.
What is Papua New Guinea?