HAART
Who do we read coverages to?
NI, Insured, Listed Driver
Named Insured
Vermont calendars should be set for?
20 days
Primary rental vendors for State Farm are?
Enterprise and Hertz
Damaged caused by trailer?
Collision
When would we file a claim with AJRS?
Wheel and tire theft
Vandalism: slashed tires
2+ moving vehicles should be handled by?
Property
In what States do we update Driver ID?
California- 05,55,75
Texas-43,53
New Jersey- 30
How many authorized days of rental can we set up for Claimant?
25 days
V1 was stolen and involved in a collision, the damage is covered under?
Comprehensive
What should you check mark in HAART when following the OIC process?
Record Only
When will the permissive use 7 question apply
Non- 22 states, unlisted driver is reported
or claim remains in Express
VOICE OF THE CUSTOMER
Q4 FOCUS IS:
CONFIDENCE & EMPATHY
NI refused to move ETL/PTL, CA should?
Send refusal to move letter and set last day of storage.
V1 has G COV, but NI will not pursue repairs, what is CA's next step?
Closing 400 without pay.
UPD assignments are to be sent through?
MAX/ECS
Manually set deductible in MAX/ECS stated in UPD calculator or under policy coverage
Storage mitigation must be discussed when?
When is MRU Review needed?
Claim exposure involving U.S. policy with exposure in Mexico
CDW/ SLP/ PAI apply to what states?
VA and MD
NI reports injuries related to an accident, what would you file this under?
Collision
Drive Safe & Safe telematics reports data indicating the time of DOL, but NI reports an hour difference to CA. Should CA select Apply?
NO
Within the 22 states where an unlisted driver is reported. How are we to handle Storage Mitigation?
Only advising storage fees- NO LETTER
*We are in the process of investigating your claim and have not determined liability. If your vehicle is incurring a daily storage fee it is your responsibility to take action to mitigate those costs which may include having your vehicle towed to a location that does not charge a daily storage fee. If we determine we owe for damages to your vehicle, we will reimburse up to 2 business days of storage costs.
What is the process for US policy with Canadian Claimant?
Reassign 200 to CCBAT
Canada Cross-Border Assignment Team
In the comment section to R1 vendor, what must be added by CA.
Add to the Comments section if the vehicle is Drivable or Non-Drivable
PLEASE MANAGE INSURED RENTAL BENEFITS UP TO POLICY LIMITS OR TERMINATION DATE.
@Shop
Who is eligible to file a minni tort claim?
If the other party has comparative negligence for the loss, the insured can make a Mini tort claim against the OIC of that driver.