Packaging
What should you do before sealing an envelope
Check everything is inside.
Where do completed Team 7 orders go?
The mail room.
What should you do if a coworker asks for help?
Help!
What should you do if you see something on the floor that someone could trip over?
Pick it up or tell someone.
What does customer service mean?
Helping others in a respectful way.
Why is it important to keep papers neat?
So they do not get damaged or lost.
Why do packages need labels?
So they go to the correct school.
Why is teamwork important?
It helps everyone succeed.
What should you do if a box is too heavy?
Ask for help.
How should you speak to coworkers and customers?
Politely and respectfully.
If an order says 5 forms and you only put in 4, what happened?
The order is incomplete.
What should you do if a package has no label?
Add a label.
What should you do if you finish your work early?
Ask if anyone needs help or for another task.
What should you do if you are unsure how to find protocols?
Ask for instruction or use a whiteboard to write the SKU
Why is being friendly important at work?
It creates a positive experience.
What should you do if you are unsure which folder to use?
Ask a supervisor or coworker.
Who can help if you are unsure where a package belongs?
A supervisor or mail room staff.
Is it okay to ask questions when you are confused?
Yes!
Name three workplace safety rules.
Walk, lift safely, keep area clean, ask for help, report hazards, etc.
A customer is upset because their order is late. What should you do?
Stay calm and try to help.
Why should heavy items go on the bottom of a package?
To prevent damage.
What might happen if a package goes to the wrong department?
Delays or confusion.
A teammate makes a mistake. What is a respectful way to help?
Politely point it out and offer help.
Why is it important to keep work areas organized?
To stay safe and efficient.
What does Professoinal mean? Give an example!
You tell me!!