🧾SOP vs JOB AIDS
Where can you access Policies, SOPs, and Job Aids?
PolicyTech
What are the 3 expectations from AR leadership?
Be the best, Do the right thing, Don’t settle
Name one system used at Ensemble
Workday / TEDI / Teams / Jabber
What is the goal of AR Follow-Up?
Ensure claims are paid
What does KPI stand for?
Key Performance Indicator
What does SOP stand for?
Standard Operating Procedure
What does LEARN stand for (first word)?
Listen actively
What is TEDI?
The Ensemble Difference Intranet
What do you do if a claim is denied?
Investigate the reason
What is an SLA?
Service Level Agreement
What do SOPs explain?
Who, when, and where tasks occur
What is expected during training sessions?
Be camera ready
What is DIBS?
Daily Information Board Sessions
What are the 5 W’s?
Who, What, When, Where, Why
What does GIG stand for?
Goals Impact Growth
What do job aids provide?
Step-by-step instructions
What is ONE Purpose based on?
Obsession, New Ideas, Excellence
What is required for DIBS sessions?
Attendance and camera encouraged
What tool helps with the 5 W’s?
Collection Flip Chart
What productivity is expected after ramp-up?
100% or higher
What is the main purpose of SOPs?
Ensure consistency and compliance
What is the company mission?
Redefine what’s possible in healthcare
What does DIBS help with?
Communication, performance visibility, and engagement
Name one AR responsibility
Appeals, follow-up, action logs, recoupments
How many CTQs are used in quality audits?
6